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TROUBLESHOOTING GUIDE 37
TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE SOLUTION
Unit does not turn on • No AC power • Check AC power plug and make certain any switched
outlet is turned on.
Disc does not play • Disc loaded improperly • Load disc label-side up; align the disc with the guides and place
it in its proper position.
• Incorrect disc type • Check to see that the disc is CD, CD-R, CD-RW, VCD, MP3, WMA, JPEG,
DVD-R, DVD-RW, DVD+R, DVD+RW (standard-conforming), DVD-Audio
or DVD-Video; other types will not play.
• Invalid Region Code • Use Region 1 or Open Region (0) disc only.
• Rating is above parental preset • Enter password to override or change rating settings (see page 20).
No picture • Intermittent connections • Check all video connections.
• Wrong input • Check input selection of TV or receiver.
• Progressive Scan output selected • Use Progressive Scan mode only with compatible TV. Press
Progressive Scan/
Interlaced Button
I to toggle to the correct mode (see page 23).
• Video Off feature active • Press
Video Off Button
F
to reactivate video circuitry.
•
HDMI Output 2 is connected to a • The HDMI Output 2 may not be used with video displays that are not
video display that is not HDCP-compliant. HDCP-compliant. Unplug the cable and select another audio and video
connection (see pages 14 through 16).
• Wrong video output setting in
VIDEO • S- and component video are not available simultaneously. Temporarily connect
SETUP menu composite video to access VIDEO SETUP menu and change
VIDEO OUTPUT setting to desired type (see page 23).
No sound • Intermittent connections • Check all audio connections.
• Incorrect digital audio selection • Check digital audio settings on DVD 37 and on receiver.
• DVD disc is in fast or slow mode • There is no audio playback on DVD discs during fast or slow modes.
• Surround receiver not compatible • Change
PCM LIMIT setting in AUDIO SETUP menu to 48kHz
with 96kHz PCM audio (see page 22).
• DVD-Audio disc is loaded without • Use
6-Channel Audio Outputs 9 or Analog Audio Outputs 8.
using analog audio connection
• Wrong bass management setting in • In order to hear a downmixed 2-channel signal at the
Analog Audio Outputs
AUDIO SETUP 8, make sure to change the BASS MANAGEMENT setting to
STEREO (see pages 12 and 22).
Picture is distorted or jumps during
• MPEG-2 decoding
• It is a nor
mal artifact of DVD playback for pictures to jump or show
fast forward or reverse play some distortion during rapid play.
Some remote buttons do not operate
• Function not permitted at this time • With most discs, some functions are not permitted at certain
during DVD play; prohibited symbol times (e.g., Track Skip) or at all (e.g., direct audio track selection).
appears (see below)
The OSD menu is in a foreign language
• Incorrect OSD language • Change the display language selection (see page 23).
The symbol appears • Requested function not available at • Certain functions may be disabled by the DVD itself during
this time passages of a disc.
Picture is displayed in the • Incorrect match of aspect ratio settings • Change aspect ratio settings (see page 23).
wrong aspect ratio to disc
Remote control inoperative • Weak batteries • Change both batteries.
• Sensor is blocked • Clear path to sensor or use optional outboard remote sensor.
Disc will not copy to VCR • Copy protection • Many DVDs are encoded with copy protection to prevent
copying to
VCR.
Password not accepted. • Incorrect password being used or • Stop play of disc. Press and hold
Clear Button 3 until the display blinks.
password has been forgotten. This resets the password and all settings to their defaults.
DVD 37 (120V) OM 8/7/06 4:10 PM Page 37