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InfiNET™ TableTop Controller Crestron HTT-B10X
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
HTT-B10X Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Check batteries (if running on
battery power).
Device is not
communicating with the
C2N-MNETGW.
Open Crestron Toolbox and
select the Network Device
Tree. Expand the tree until
the gateway to be managed
is selected.
Right-click the NET ID of the
selected gateway to open the
sub-menu and select
Functions | MNET
Gateway…. If device is not
listed, acquire the device to
the infiNET network (refer to
“Acquire Gateway
Connection” which starts on
page 10).
MNET ID of device (or
the gateway ID) is not
set to match the MNET
ID of the SIMPL Window
program.
Use the Network Device Tree
infiNET network in Crestron
Toolbox to poll the infiNET
network. Verify the MNET ID
for the infiNET device is set to
match the MNET ID specified
in the SIMPL Windows
program.
NOTE: For communication
with Crestron Toolbox, the
HTT-B10X should be
powered from its 12 Volt
power pack.
Device performs
erratically.
Communication
between controller and
C2N-MNETGW
unreliable.
C2N-MNETGW firmware
version 2.001.0003 or later is
required.
All LEDs blink four
times after waking
or button press.
HTT-B10X is not
acquired by gateway.
Acquire the device to the
infiNET network (refer to
“Acquire Gateway
Connection” which starts on
page 10).
(Continued on following page)
20 • infiNET™ TableTop Controller: HTT-B10X Operations Guide – DOC. 6583B