C
C-146 Troubleshooting
ES3640e MFP EFI Printing Guide - 146
General printing problems
If this happens Try this
You cannot connect to
the ES3640e MFP.
• Make sure the ES3640e MFP is not being calibrated from
the Control Panel.
If the ES3640e MFP is being calibrated from the Control Panel, you
can select it in the Chooser, but you cannot connect to it. This
ensures that only one person is calibrating the ES3640e MFP at
any time and that print jobs do not use unexpected calibration.
You cannot select or
view one of the
queues.
• Request that your system administrator enable the queue
in Setup.
You cannot connect to
the ES3640e MFP from
a Windows computer
with Command
WorkStation or the
Fiery utilities.
• Make sure the connection is configured correctly.
For instructions, see Chapter 1 of the User Software Installation
Guide.
Printing seems to take
too long.
• Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the ES3640e MFP
until it can be processed and printed; when you print to the Direct
connection, the job cannot be sent to the ES3640e MFP until the
previous job is finished processing, so you must wait longer to use
your computer.
