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Page: 38 Model MX88
© 2011 Xantech Corporation
PROBLEM
PROBABLE CAUSE AND SOLUTION
Unit will not learn IR commands from certain brands and
models of remotes.
a) Because of the wide variety of IR coding and
timing relationships (there are no industry
standards), there are some IR commands that are
not learnable by the Dragon Drop-IR™.
Be sure to test all components first to see that
their IR command codes are learnable by Dragon
Drop-IR and are executable by the MX88 before
selecting final components for the system.
To aid you in this selection, see CAUTION card
included with these instructions for the latest
information relating to code compatibility.
NOTE: Certain IR commands that are not
normally learnable, or those that operate more
correctly when learned with special techniques at
Xantech, are available on the CD ROM that
comes with Dragon. These, and the most recent
updates to these files, are available on the
Xantech web site at www.xantech.com. Contact
Technical Support for details.
b) Components using IR carriers higher than 71 kHz
cannot be learned directly. Most are learnable,
however, when down-converted by Xantech
products such as the 291P, PMS12, 291-455,
MS455, etc. Refer to the Xantech Product
Catalog and contact Technical Support for details.
Be sure you have the Make and Model number of
the component and its remote before contacting
Technical Support.
"Record ERROR, try again" shows on screen while
learning IR commands or “No IR Recorded” message is
displayed.
Sometimes the command "takes" but does not operate
the device.
This may occur if you hold the "teaching" remote too far
away, too close, or at too great an angle to the front of
the MX88, or, IR interference is present.
Also, with some remotes, you may be holding down the
buttons for too long or too short a period of time when
"teaching" the commands.
Do the following:
a) Repeat the Learning procedures.
You may have to experiment with the distance the
remote is held away from the IR SENSOR on the
front of the MX88. For most cases it will need to
be within one inch of the Learning eye.
b) Vary the amount of time you hold down the
"teaching" remote's buttons. Most of the time only
a brief tap is necessary.
c) Be sure there are no sources of strong IR
interference near the MX88 (such as CFL lamps,
TVs, Your Computer Monitor, Neon lighting, etc.).
Shade or move the location of the MX88 as
necessary.