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NAS-E35HD.GB.3-292-247-11(1)
Troubleshooting
Troubleshooting
If a problem occurs while operating the unit,
follow the steps described below before consulting
the nearest Sony dealer.
1
Check to see if the problem is listed in this
“Troubleshooting” section.
2
Check the customer support site.
For customers in Europe:
<http://support.sony-europe.com/>
For customers in Latin America:
<http://www.sony-latin.com/index.crp>
For customers in Asia and Oceania:
<http://www.sony-asia.com/support>
You will nd the latest support information
and a FAQ at the web site.
3
If after steps 1 and 2 you still cannot solve
the problem, consult your nearest Sony
dealer.
If the problem persists aer doing all of the
above, consult your nearest Sony dealer.
How to reset the unit
It is usually unnecessary to reset this unit.
However, on rare occasions, the unit enters an
abnormal state and stops responding to button
or on-screen operations. In this case, reset the
unit by pressing the buttons on the main unit. To
reset the unit, press the button and the ENTER
button together with the / (power) button on
the main unit. All user-congured settings, such
as preset radio stations, timer settings, and the
clock settings are initialized.
If the STANDBY indicator flashes
Immediately unplug the power cord, and check
the following items.
If your unit has a voltage selector, is the
voltage selector set to the correct voltage?
Are you using only the supplied speakers?
Is anything blocking the ventilation holes on
the back of the unit?
Is there a problem with the device connected
to DMPORT or the connecting cable?
Aer the STANDBY indicator stops ashing,
reconnect the power cord, and turn on the unit.
If the issue persists, contact your nearest Sony
dealer.
Power
The unit does not turn on.
Connect the power cord to the wall outlet
rmly.
Disconnect the power cord from the wall
outlet. Aer about a minute, reconnect the
power cord and press the (power) button
to turn on the unit.
It takes a while for the unit to turn o while
“STANDBY” is displayed.
If the unit’s HDD has a large amount of
recorded data, it will take a while before the
unit turns o.
The unit does not turn o.
e (power) button may not respond
while the unit is starting up.
If you disconnect the power cord from a wall
outlet while the STANDBY indicator is lit up,
the indicator may remain lit for a little while
longer.