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NWZ-S636F / S638F / S639F / S736F / S738F / S739F .GB.4-112-190-11(1)
Troubleshooting
142
142
Symptom Cause/Remedy
Data cannot be
transferred to the player
from your computer.
T
ransferring may be stopped due to noise such as
static electricity, etc. This happens to protect data
information.
Di
sconnect the player, then reconnect it.
I
f you transfer files by dragging and dropping on
some computers that do not have Windows Media
Player 11 installed, there may be limited files (AAC,
video files, etc.) that can be transferred by dragging
and dropping.
I
nstall Windows Media Player 11 from the
supplied CD-ROM, then transfer files by dragging
and dropping again. Before installing the supplied
Windows Media Player 11 on your computer,
make sure to check whether your software or
service corresponds to Windows Media Player 11.
For details on usage, or support on Windows
Media Player, visit the following web site:
http://support.microsoft.com/
Th
e USB cable is not connected to a USB port on
your computer properly.
Di
sconnect the USB cable, and then reconnect it.
Th
ere is not enough free space in the built-in flash
memory.
T
ransfer any unnecessary data back to your
computer to increase free space.
S
ongs with a limited playing period or playing count
may not be transferred due to restrictions set by
copyright holders. For details on the settings of each
audio file, contact the distributor.
A
bnormal data exists on the player.
T
ransfer usable files back to your computer and
format the built-in flash memory on the player
(
page 123).
Continued
Connection with a computer (continued)
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