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Troubleshooting
85
GB
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated to
prevent the system from malfunctioning, a
5-character service number (e.g. C 13 50) with a
combination of a letter and 4 digits appears on
the TV screen and the front panel display. In this
case, check the following table.
When displaying the version number on the
TV screen
When you turn on the system, the version
number [VER.X.XX] (X is a number) may
appear on the TV screen. Although this is not a
malfunction and for Sony service use only,
normal system operation will not be possible.
Turn off the system, and then turn on the system
again to operate.
One of the following messages may appear or
flash in the front panel display during operation.
Disc
Cannot Play
• A disc that cannot be played back was inserted.
• A DVD VIDEO with unsupported region code
was inserted.
No Disc
There is no disc on the disc tray.
Push STOP!
You have pressed the buttons whose operation is
only possible when playback is stopped.
Reading
The system is reading information of the disc. Some
buttons are not available.
Please Wait
The system is doing initialization process.
Data Error
• The MP3 audio track, JPEG image file and DivX
video file you want to play back is damaged.
• The MP3 audio track does not conform to MPEG
1 Audio Layer 3 format.
• The JPEG image file does not conform to DCF
format.
• The DivX video file does not conform to a DivX
Certified profiles.
• The MP3 audio track has the extension “.MP3”
but it is not in MP3 format.
• The JPEG image file has the extension “.JPG” or
“.JPEG” but it is not in JPEG format.
• The DivX video file has the extension “.AVI” or
“.DIVX” but it is not in DivX format.
PASSWORD
Custom Parental Control or Parental Control is set.
Self-diagnosis Function
First 3
characters of
the service
number
Cause and corrective action
C 13 This disc is dirty.
• Clean the disc with a soft cloth
(page 87).
C 31 The disc is not inserted correctly.
• Restart the system, then re-insert
the disc correctly.
E XX
(XX is a
number)
To prevent a malfunction, the system
has performed the self-diagnosis
function.
• Contact your nearest Sony dealer or
local authorized Sony service
facility and give the 5-character
service number.
Example: E 61 10
VER.X.XX
Messages
continued