Filter
Top Products
MOON Stargate Processor
Service and Warranty
(U.S.A and Canada only)
Please take the time to complete and mail the warranty card supplied with your MOON Stargate
Processor. This card is necessary to activate your full warranty, as well as allowing you to receive
information on new products and services. Alternatively, you may visit our website
www.simaudio.com and go to the “warranty registration” section where you can register on-line.
If you experience a problem with your Stargate, contact your dealer first. Most often, problems are
merely minor oversights that are easily solved, and this will save you both the time and the cost of
shipping the processor back to us. If your dealer is not able to diagnose the problem, please feel free
to contact our service department. If required, service must be performed by a Simaudio Ltd.
authorized center such as your national distributor. In order to prevent any damage during transport,
the Stargate must be packed with all of its original internal materials and shipped in the original box.
Please keep your box and shipping materials.
MOON Stargate Processors are guaranteed against defective materials and workmanship for a period
of TWO (2) years, parts and labor, to the original owner. Upon receiving your registration card (either
by mail or via our on-line warranty registration), this warranty is immediately upgraded to FIVE (5)
years, parts and labor to the original owner only. Additionally, your Stargate must be purchased from
an authorized MOON dealer to qualify for warranties. These warranties are voided in the case of
accident, or if the unit was tampered with, somewhere other than at an authorized Simaudio service
center. This warranty is valid only in Canada and USA. In other countries, the warranty conditions are
defined and limited only by the local distributor.
Simaudio Ltd. limits its liability to the repair or replacement of the MOON Stargate Processor.
Simaudio Ltd. cannot be held responsible for any damages caused to any other equipment, whatever
the circumstances and/or causes arising thereof.
Canada Simaudio Ltd. USA Simaudio USA
95 Chemin Du Tremblay, Unit 3 100 Walnut Street, Door 13
Boucherville (Québec) J4B 7K4 Champlain, NY 12919
Tel. (450) 449-2212
Fax (450) 449-9947
E-mail: service@simaudio.com
____________________________________________________________________________________
Service and Warranty 27