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HTCN400_500DVH_E.fm03/7/2
HT-CN400DVH
ENGLISH
92LCN400E0270
HT-CN500DVH
References
- Troubleshooting chart -
Troubleshooting chart
Many potential problems can be resolved by the owner without calling a service tech-
nician.
If something is wrong with this product, check the following before calling your autho-
rised SHARP dealer or service centre.
!
General
!
DVD player
Symptom Possible cause Reference
page
No sound is heard.
"
Is the volume level set to "0"? P. 22
"
Are the headphones connected? P. 22
"
Are the speaker wires disconnect-
ed?
P. 11
The sounds from speakers
are not well balanced.
"
Are the speaker leads connected to
the wrong channels?
P. 11
"
Is each speaker placed at the same
distance from the listener?
P. 15
"
Are speakers adjusted to the same
level?
P. 46
Noise is heard during play-
back.
"
Move the unit away from any com-
puters or mobile phones.
When a button is pressed,
the unit does not respond.
"
Set this unit to the power stand-by
mode and then turn it back on.
P. 50
Interference or noise occurs
on the TV image.
"
Is the unit placed near TV with inter-
nal aerial? Use an external aerial.
P. 12
The power is not turned on.
"
Is the unit unplugged? P. 14
"
The protection circuit may be acti-
vated. Unplug and plug in the power
lead again after 15 minutes or more.
P. 50
No images are displayed.
"
Is TV turned on? P. 17
"
Is the input of TV switched? P. 17
Symptom Possible cause Reference
page
Even though a disc has been
loaded, "NO DISC" is dis-
played.
"
Is the disc loaded upside down?
"
Is the disc very dirty?
Playback sounds are
skipped.
"
Does the disc satisfy the standards?
"
Is the unit located near excessive vi-
brations?
"
Has condensation formed inside the
unit?
P. 50
The control buttons do not
function. Music or video play-
back is interrupted.
"
Is the disc very dirty?
"
Does the disc satisfy the standards?
"
Is the unit located near excessive vi-
brations?
"
Has condensation formed inside the
unit?
P. 50
Pictures and sound are
skipped.
"
Is the disc very dirty?
"
Is the unit located near excessive vi-
brations?
"
Has condensation formed inside the
unit?
P. 50
The unit does not operate
even if the power is on.
"
Is a disc other than a DVD (region
number 2 or ALL), SVCD, VCD, au-
dio CD, CD-R or CD-RW loaded?
P. 5
Image cannot be played
back. (Sound is not heard.)
"
Are the video and audio cables con-
nected improperly?
P. 13 - 14
"
Is a disc other than a DVD (region
number 2 or ALL), SVCD, VCD, au-
dio CD, CD-R or CD-RW loaded?
P. 5
"
Is the disc very dirty?
"
Is the disc loaded upside down?
"
Clean the optical pickup if it is dirty.
"
Is the TV input set to "VIDEO 1/VID-
EO 2", etc.?
P. 23
"
Is the unit turned on? P. 16