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Troubleshooting
The unit does not turn on.
• Make sure the power cord is plugged into
the rear panel and a live AC wall outlet.
• Make sure the rear panel POWER switch
is in the ON position.
No sound from any input.
• Make sure that MUTING is off and VOL-
UME is turned up.
• Make sure that preamp outputs are con-
nected to a power amplifier and that the
amplifier is turned on.
• Make sure source inputs are connected and
configured correctly.
No sound from digital sources.
• Make sure that digital input connector is
assigned to the proper source input and
that the source input is configured to use
the digital input rather than an analog input.
• Check the configuration of the DVD player
to ensure that the bitstream and/or DTS
digital output is activated.
No sound from some speakers.
• Check all power amp and speaker con-
nections.
• Check
Speaker Configuration
settings in
the
Setup
menus.
No video output on TV monitor.
• Make sure that the TV monitor is connected
properly. Component video outputs can
send any type of signal to the TV. Com-
posite video connections can only send
video from composite sources and S-Video
connections can only send video from
S-Video sources.
• Make sure the NTSC/PAL switch is set
properly.
OSD menus are not displayed on TV
Monitor.
• Go to Setup menus and configure OSD
menus to be displayed on the TV monitor.
• In some PAL systems, the menus may not
be displayed unless there is an active video
signal.
• When using progressive scan video sig-
nals, make sure that the progressive mode
is selected for that video input in the OTHER
OPTIONS setup menu. This allows the dis-
play of the main setup OSD menus on the
TV monitor by interrupting the progressive
scan video signal and restoring it after the
OSD menus are cancelled. The temporary
information screens (such as volume, etc.)
cannot be displayed on the TV monitor when
progressive scan signals are being used.
Video and Audio do not match.
• Check that the proper video source is se-
lected for each input.
• Check that the group delay (lip-synch) setting
is not misadjusted.
Clicking or popping sounds when
switching inputs.
• The unit uses relay switching to preserve
maximum sound quality. The mechanical
clicking of the relays is normal.
• During switching, it may take a split sec-
ond for digital signals to be recognized
and properly decoded. Rapid repeated
switching between inputs or settings can
result in clicks or pops from the speakers
as the unit attempts to lock on to the rap-
idly changing signals. This causes no harm.
Controls do not operate.
• Make sure that fresh batteries are installed
in the remote.
• Make sure that the IR sensor on the front
panel is not blocked. Aim the remote at
the sensor.
• Make sure the sensor is not receiving strong
IR light (sunlight, halogen lighting, etc.)
• Unplug the unit from the AC outlet, wait
30 seconds, and plug it back in to reset.