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PR100 y 15
4. BE accompanied by the proper repair fee. No repair will be undertaken until
we have received the MINIMUM repair fee (1/2 hour labor) of $25.00, or
authorization to charge it to your credit card account.
5. INCLUDE a description of the problem and legible return address. DO NOT
send a separate letter; include all correspondence with the unit. Please do
not include your own hardware such as non-Ramsey cabinets, knobs,
cables, external battery packs and the like. Ramsey Electronics, Inc.,
reserves the right to refuse repair on ANY item in which we find excessive
problems or damage due to construction methods. To assist customers in
such situations, Ramsey Electronics, Inc., reserves the right to solve their
needs on a case-by-case basis.
The repair is $50.00 per hour, regardless of the cost of the kit. Please
understand that our technicians are not volunteers and that set-up, testing,
diagnosis, repair and repacking and paperwork can take nearly an hour of paid
employee time on even a simple kit. Of course, if we find that a part was
defective in manufacture, there will be no charge to repair your kit (But please
realize that our technicians know the difference between a defective part and
parts burned out or damaged through improper use or assembly).
4. REFUNDS: You are given ten (10) days to examine our products. If you are
not satisfied, you may return your unassembled kit with all the parts and
instructions and proof of purchase to the factory for a full refund. The return
package should be packed securely. Insurance is recommended. Please do not
cause needless delays; read all information carefully.