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The Ramsey Kit Warranty
Please read carefully BEFORE calling or writing in about your kit. Most
problems can be solved without contacting the factory.
Notice that this is not a "fine print" warranty. We want you to understand your
rights and ours too! All Ramsey kits will work if assembled properly. The very
fact that your kit includes this new manual is your assurance that a team of
knowledgeable people have field-tested several "copies" of this kit straight from
the Ramsey Inventory. If you need help, please read through your manual
carefully, all information required to properly build and test your kit is contained
within the pages!
1. DEFECTIVE PARTS: It's always easy to blame a part for a problem in your
kit, however, customer satisfaction is our goal, so in the event that you do have
a problem, take note of the following. Before you conclude that a part may be
bad, thoroughly check your work. Today's semiconductors and passive
components have reached incredibly high reliability levels, and it’s sad to say
that our human construction skills have not! But on rare occasion a sour
component can slip through. All our kit parts carry the Ramsey Electronics
Warranty that they are free from defects for a full ninety (90) days from the date
of purchase. Defective parts will be replaced promptly at our expense. If you
suspect any part to be defective, please mail it to our factory for testing and
replacement. Please send only the defective part(s), not the entire kit. The part
(s) MUST be returned to us in suitable condition for testing. Please be aware
that testing can usually determine if the part was truly defective or damaged by
assembly or usage. Don't be afraid of telling us that you 'blew-it', we're all
human and in most cases, replacement parts are very reasonably priced.
2. MISSING PARTS: Before assuming a part value is incorrect, check the parts
listing carefully to see if it is a critical value such as a specific coil or IC, or
whether a RANGE of values is suitable (such as "100 to 500 uF"). Often times,
common sense will solve a mysterious missing part problem. If you're missing
five 10K ohm resistors and received five extra 1K resistors, you can pretty much
be assured that the '1K ohm' resistors are actually the 'missing' 10 K parts
("Hum-m-m, I guess the 'red' band really does look orange!") Ramsey
Electronics project kits are packed with pride in the USA. If you believe we
packed an incorrect part or omitted a part clearly indicated in your assembly
manual as supplied with the basic kit by Ramsey, please write or call us with
information on the part you need and proof of kit purchase.
3. FACTORY REPAIR OF ASSEMBLED KITS:
To qualify for Ramsey Electronics factory repair, kits MUST:
1. NOT be assembled with acid core solder or flux.
2. NOT be modified in any manner.
3. BE returned in fully-assembled form, not partially assembled.