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Problem Solution
No Picture • Check power cable
• Check power switches
• Ensure that the video cables are connected between the
display device and the Crystalio II
• Ensure that the video input source is selected (see Section
5.1.1)
• Ensure that your display is connected to the Primary
Output Port (see Section 5.3.1)
• Ensure that your display supports the current output
resolution; change output resolution if necessary (see
Section 5.3.3)
Remote Control not working • Ensure that there are 3 AAA size batteries in the remote
control and they are inserted the correct way around
• Ensure that the remote backlight is working, otherwise
replace the batteries with a fresh set
• Ensure that the front panel of the Crystalio II is not
obstructed by any objects, as the IR remote control
requires ‘line-of-sight’ to function correctly.
No Sound • Ensure that the audio cables are connected correctly
between the Crystalio II and your audio device
• Ensure that you have selected the correct output type for
your audio connections
• Ensure that the audio input is selected (see Section 5.4.1)
Picture is displayed • Check cabling, particularly that the cable providing video
but is unstable sync is connected correctly
• Ensure that your display is connected to the Primary
Output Port (see Section 5.3.1)
• Ensure that the Sync type of Output Port (see Section
5.3.2) is set correctly
• Ensure that the Sync Polarity of Output Port (see Section
7.7) is set correctly
Picture is displayed • Ensure that your display is connected to the Primary
but the color is wrong Output Port (see Section 5.3.1)
• Ensure that the Color Space of the Input Port (see Section
5.1.2 for Component input, and Section 7.1 for HDMI
input) is set correctly
• Ensure that the Color Space of the Output Port (see
Section 5.3.2 for Analog output, and Section 7.7 for HDMI
output) is set correctly
Picture is displayed but it is • Ensure that your display is connected to the Primary
“very washed out” Output Port (see Section 5.3.1)
(or “excessively dark”) • Ensure that the Video Level of the Input Port (see Section
7.1) is set correctly
• Ensure that the Video Level of Output Port (see Section
7.7) is set correctly
8. TROUBLESHOOTING
80
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