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43
VQT2W18
3D video is not output.
≥ Are the settings on this unit and the TV correct? (> 26)
3D video is not output correctly as 2D.
≥ Is the “Playback Method for 3D Disc” set to “2D Playback”?
(> 36)
≥ Discs that have recorded titles with Side by side (2 screen
structure) which can be enjoyed in 3D are played back in
accordance with the settings of the TV.
No subtitles.
≥ When progressive output is on, closed captions/subtitles
cannot be displayed.
The subtitles overlap closed captions recorded on discs.
≥ Turn off the subtitles or turn off the closed caption setting on
the TV. (> 34)
A black band is displayed around the edge of the screen.
The aspect ratio of the screen is abnormal.
≥ Confirm the “TV Aspect” is set properly. (> 37)
≥ Adjust the aspect setting on the television.
(Adjustment using “Screen Aspect” (> 25) on the unit is also
possible.)
No sound.
Low volume.
Distorted sound.
Cannot hear the desired audio type.
≥ Check connections to speakers and other equipment. (> 10,
11,13s18)
≥ Ensure the speaker settings for your speakers are correct.
(> 40)
≥
To output audio from a device connected with an HDMI cable,
set “HDMI Audio Output” to “On” in the Setup menu. (
>
38)
≥When “BD-Video Secondary Audio” is set to “On”, Dolby
TrueHD, Dolby Digital Plus, DTS-HD Master Audio and
DTS-HD High Resolution Audio are output as Dolby Digital or
DTS Digital Surround.
≥ Re-master will not work when the bitstream signal is output
from the HDMI AV OUT terminal. (> 35)
≥ Depending on the connected equipment, the sound may be
distorted if this unit is connected with an HDMI cable.
≥ The multi-channel audio from a device connected to the TV
is not output in it’s original multi-channel form.
jIf the device has an optical audio output terminal, connect
the device to this unit’s “OPTICAL” terminal. (> 15, 29)
No surround sound.
≥ Press [SURROUND] to select a surround effect. (> 23)
≥ (When using the 7.1ch speaker system)
Audio is not available from the surround back speakers even
though Dolby Pro Logic II turns on.
Cannot switch audio.
≥ When audio is output from the HDMI AV OUT terminal, set
“Dolby D/Dolby D +/Dolby TrueHD” or “DTS/DTS-HD” to
“PCM”. (> 37)
No sound from the TV.
≥ Press [EXT-IN] to select the corresponding source. (> 22)
≥ The ARC (Audio Return Channel) function is not available.
Instead, use an optical digital audio cable or an audio cable
to have the TV sound. (> 14, 15)
≥ If the TV is not ARC compatible and only the HDMI
connection is used, an extra audio connection is necessary
(> 14, 15).
Cannot charge or operate.
≥ Check that the iPod/iPhone is connected firmly. (> 32)
≥ The battery of the iPod/iPhone is depleted. Charge the iPod/
iPhone, and then operate again.
Cannot display iPod/iPhone videos/photos on the TV.
≥ Make sure that TV is connected to the VIDEO OUT terminal
on this unit. (> 14)
≥ Operate the iPod/iPhone menu to make the appropriate
video/photo output settings for your TV. (Refer to operating
instructions for your iPod/iPhone.)
The TV input channel unintentionally changes to HDMI
input.
≥ When the main unit is connected with an “HDAVI Control”
compatible TV and VIDEO IN is selected for iPod/iPhone
video or photo playback, the TV input channel will
automatically change to the HDMI input channel when
[START] is pressed.
jRe-select the TV’s VIDEO IN input channel.
Distorted sound or noise is heard.
≥ Adjust the position of the antenna.
≥ Use an outdoor antenna. (> 13)
A beat sound is heard.
≥ Try to keep a certain amount of distance between the
antenna and the TV.
I can’t connect to the network.
≥ Confirm the network connection and settings. (> 16, 39)
≥ Check the operating instructions for each device and
connect accordingly.
BD-Video or DVD-Video is not played.
≥ Ensure the disc is for the correct BD-Video region code or
DVD-Video region number, and is not defective. (> 8)
≥ You have set a ratings level to limit BD-Video or DVD-Video
play. Change this setting. (> 36)
≥ Some BD-Video can only be output with HDMI.
I cannot play back BD-Live.
≥ The SD card is write-protected. (> 9)
≥ Confirm that this unit is connected to the broadband Internet.
(> 16)
≥ Confirm the “BD-Live Internet Access” settings. (> 36)
≥ Confirm an SD Card is inserted into the SD Card slot. (> 21)
Alternative soundtrack and subtitles cannot be selected.
≥ The languages are not recorded on the disc.
≥ You may not be able to use the playback menu to change the
soundtrack and subtitles on some discs. Use the disc’s
menus to make changes. (> 24)
Angle cannot be changed.
≥ Angles can only be changed during scenes where different
angles are recorded.
Sound
iPod/iPhone operation
Radio
Network
Other difficulties with playback
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