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Symptom Remedy
• Make sure that the AC power cord is securely plugged into the power outlet.
• Make sure that STB is turned on.
• Make sure to point the remote control unit at the remote control sensor.
•You may be too far from STB. Try moving closer.
• Remove any obstacles between the remote control and the remote control
sensor.
• Make sure that the batteries are installed in the correct direction (+ and –).
• The batteries may be depleted. Replace them with new ones.
• Before using the remote control unit to operate, press buttons on the front
panel of STB instead.
• Make sure that the video cable is correctly connected.
• Make sure that video devices (TV or monitor) are turned on.
• Make sure that video devices (TV or monitor) are correctly set to STB video
output channel. Refer to your television’s manual for further information.
• Check the video cable. Either an S-video cable or a standard video cable is
required. Do not connect them at the same time.
• Check the antenna and the antenna cable. There may be damage or
interfering sources.
•Make sure that the output selection switch (DVI, COMP.) is set to
"COMP." if the STB is connected to a video device (TV or monitor) via
the COMP. jacks.
• Make sure that the output selection switch (DVI, COMP.) is set to "DVI" if
the STB is connected to a video device (TV or monitor) via the DVI jack.
• Make sure that the RESOLUTION SELECT switch (1080i/720p/480p) is set
to resolution suited the video device (TV or monitor) if the STB is connected
to a video device via the COMP. or the DVI jacks. Refer to your television’s
manual for further information.
• There may be interfering sources.
• Make sure that the clock had been correctly set.
In CLOCK of SETUP menu, you need to set correctly DST, TIME ZONE
and MANUAL.
• Make sure that the audio cable is correctly connected.
• Make sure that audio devices (stereo, TV or decoder) are turned on.
• Make sure that audio devices (stereo or decoder) are correctly set to STB
audio output channel.
• Check the audio cable. Either a standard audio cable, coaxial digital audio
cable or optical digital audio cable is required. Do not connect them at the
same time.
• When TV has only one audio input jack, use a standard audio cable (white)
to connect the audio output jack (white) on STB to the audio input jack on
the TV. The standard audio cable (red) and the audio output jack (red) are
not required.
No power
The STB is not
responding to the remote
control unit
No picture
No sound
Blocked noise on picture
No EPG or the provided
information is wrong
Before requesting service for this unit, check the table below for a possible cause of the problem you are
experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and restore
proper operation.
Troubleshooting
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