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Troubleshooting
The IR repeater does not properly control
the audio source equipment.
The NuVo IR output is not set at the best
carrier frequency.
Within IR Library tab of the
Configurator Software, each library has
a Properties button. This button has a
drop down menu that lets you select
different carrier frequencies from
30kHz to 56kHz. This will default the
library to the selected frequency. Cable
and Satellite typically needs the 56kHz
setting.
Symptom Probable Cause
Remedy
The IR repeater does not properly control
the audio source equipment.
An External light source is interfering with
IR communication through the system.
In the Configurator Software (see pg.
19,IR Passthrough), or in the Advanced
Zone Setup menu (see pg. 27 Remote
Controls), at any Control Pad, you have
the ability by zone to Disable the IR
receiver. This will prevent direct
sunlight, or possibly, plasma and
fluorescent light from affecting IR
response through the other zone
receivers.
When downloading a Configuration to the
Grand Concerto Main amplifier, a board
not found error message appears on the
computer screen.
This occurs when the Grand Concerto is not
plugged into an AC power source, or a
faulty USB to RS232 conversion cable.
A communication error can be as simple
as not plugging the Grand Concerto in
prior to the download. Often the error is
also corrected by closing and reopening
the Configurator Software, or if you are
using a USB to RS232 cable for
communication, try a different cable. If
these do not correct the error, it could
be a faulty MCU board in the Grand
Concerto.
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