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Owner’s Manual
Owner’s Manual
Onyx 800R Limited Warranty
A. LOUD Technologies Inc. warrants all materials, workmanship
and proper operation of this product for a period of three years
from the original date of purchase. If any defects are found
in the materials or workmanship or if the product fails to
function properly during the applicable warranty period, LOUD
Technologies, at its option, will repair or replace the product.
This warranty applies only to equipment sold and delivered
within the U.S. by LOUD Technologies Inc. or its authorized
dealers.
B. Failure to register online or return the product registration
card will not void the three-year warranty.
C. Service and repairs of Mackie products are to be performed
only at the factory (see D below) OR at an Authorized Mackie
Service Center (see E below). Unauthorized service, repairs,
or modifi cation will void this warranty. To obtain repairs under
warranty, you must have a copy of your sales receipt from the
store where you bought the product. It is necessary to establish
purchase date and thus determine whether or not your Mackie
product is still under warranty.
D. To obtain factory service:
1. Call Mackie Service at 800/898-3211, 7 AM to 5 PM
Monday through Friday (Pacifi c Time) to get a Return
Authorization (RA). Products returned without an RA number
will be refused.
2. Pack the product in its original shipping carton. If you do
not have the carton, just ask for one when you get your RA
number, and we’ll send a shipping carton out promptly. More
information on packing can be found in the Service section of
this manual. Please seal the Mackie product in a plastic bag.
3. Also include a note explaining exactly how to duplicate
the problem, a copy of the sales receipt with price and date
showing, and your return street address (no P.O. boxes or
route numbers, please!). If we cannot duplicate the problem
or establish the starting date of your Limited Warranty, we
may, at our option, charge for service time.
4. Ship the product in its original shipping carton, freight
prepaid to:
MACKIE SERVICE DEPARTMENT
16220 Wood-Red Road NE
Woodinville, WA, 98072, USA
IMPORTANT: Make sure that the RA number is plainly
written on the shipping carton.
E. To obtain service from an Authorized Mackie Service Center:
1. Call Mackie Service at 800/898-3211, 7 AM to 5 PM
Monday through Friday (Pacifi c Time) to get: 1) The name and
address of your nearest Authorized Mackie Service Center
and 2) A return authorization (RA). You must have an RA
number before taking your unit to a service center.
2. Make sure that you have a copy of your sales receipt from
the store where you bought the product. If you can’t fi nd it,
the Authorized Service Center may charge you for repairs
even if your Mackie product is still covered by the Three-Year
Limited Warranty.
3. Make sure that the problem can be duplicated. If you bring
your Mackie product to an Authorized Service Center and
they can’t fi nd anything wrong with it, you may be charged a
service fee.
4. If the Authorized Mackie Service Center is located in
another city, pack the mixer in its original shipping carton.
More information on packing can be found in the Service
section of this manual.
5. Contact the Authorized Mackie Service Center to arrange
service or bring the Mackie product to them.
F. LOUD Technologies and Authorized Mackie Service Centers
reserve the right to inspect any products that may be the subject
of any warranty claims before repair or replacement is carried
out. LOUD Technologies and Authorized Mackie Service Centers
may, at their option, require proof of the original date of purchase
in the form of a dated copy of the original dealer’s invoice or
sales receipt. Final determination of warranty coverage lies solely
with LOUD Technologies or its Authorized Service Centers.
G. Mackie products returned to LOUD Technologies and deemed
eligible for repair or replacement under the terms of this
warranty will be repaired or replaced within thirty days of receipt
by LOUD Technologies. LOUD Technologies may use refurbished
parts for repair or replacement of any product. Products
returned to LOUD Technologies that do not meet the terms of
this Warranty will not be repaired and returned until payment
is received for labor, materials, return freight, and insurance.
Products repaired under warranty at the factory will be returned
freight prepaid by LOUD Technologies to any location within the
boundaries of the USA.
H. LOUD Technologies warrants all repairs performed for 90
days or for the remainder of the warranty period. This warranty
does not extend to damage resulting from improper installation,
misuse, neglect or abuse, or to exterior appearance. This
warranty is recognized only if the inspection seals and serial
number on the unit have not been defaced or removed.
I. LOUD Technologies assumes no responsibility for the quality
or timeliness of repairs performed by Authorized Mackie Service
Centers.
J. This warranty is extended to the original purchaser and to
anyone who may subsequently purchase this product within the
applicable warranty period. A copy of the original sales receipt is
required to obtain warranty repairs.
K. This is your sole warranty. LOUD Technologies does
not authorize any third party, including any dealer or sales
representative, to assume any liability on behalf of LOUD
Technologies or to make any warranty for LOUD Technologies Inc.
L. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE
WARRANTY GIVEN BY LOUD TECHNOLOGIES INC. AND IS IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS AND IMPLIED,
INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE WARRANTY
GIVEN ON THIS PAGE SHALL BE STRICTLY LIMITED IN
DURATION TO THREE YEARS FROM THE DATE OF ORIGINAL
PURCHASE FROM AN AUTHORIZED MACKIE DEALER. UPON
EXPIRATION OF THE APPLICABLE WARRANTY PERIOD, LOUD
TECHNOLOGIES INC. SHALL HAVE NO FURTHER WARRANTY
OBLIGATION OF ANY KIND. LOUD TECHNOLOGIES INC.
SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM ANY
DEFECT IN THE MACKIE PRODUCT OR ANY WARRANTY
CLAIM. Some states do not allow exclusion or limitation of
incidental, special, or consequential damages or a limitation on
how long warranties last, so some of the above limitations and
exclusions may not apply to you. This warranty provides specifi c
legal rights and you may have other rights which vary from state
to state.
Please keep your sales receipt in a safe place.