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Squeezebox
Radio
Feature Guide
10/14/2009
22
Troubleshooting after setup
Music is not playing
If you’ve tried to play music
on your Squeezebox and there is no sound:
Use the Volume knob on Squeezebox Radio to check the volume setting.
If you are using Squeezebox Server and listening to music from your computer, add exceptions to your firewall
software:
a.
Make sure there are no f
irewall warnings on your screen.
b.
Make sure your firewall has the proper exceptions. Required exceptions include: port 3483 UDP, port 3483
TCP, and port 9000 TCP.
As a test, try playing a different song or radio station.
If you are still not getting any sou
nd from your Squeezebox, restore your Squeezebox to factory settings, begin
the setup process again and see if the problem is resolved.
If the problem is not resolved, contact Logitech Technical Support.
Sound is
choppy, distorted, or skips
If your music q
uality is sub
-
standard, t
here
could
be excessive interference in your wireless connection, or the wireless
signal might be
too weak
for some other reason
.
Try the following:
Move
your Squeezebox closer to the wireless router, or
remove
sources of potential
interference
, such as
cordless phones
.
You can also try connecting your Squeezebox directly to the ro
uter using an Ethernet cable. If
this
solves
the
problem, then
it is
most likely
being caused by weak
wireless network signal strength or
network
interfer
ence.
FORWARD and REWIND buttons
don’t seek
If the Forward and Rewind buttons are not working as you expect, it is likely that this is due to the format of the song you
are playing. Seeking through a song by holding FWD or REW works with the following form
ats:
MP3
FLAC
WMA standard
WAV
AIFF
OGG
AAC / M4A
Apple Lossless
My computer or music library is not listed at My Music
Normally,
when you select
the
My Music
option from the home menu, you will have a choice of selecting one or more
computers running Sque
ezebox Server.
Computers that are running Squeezebox Server will be listed as they have been
named for your
network. Often the name will be something similar to
JOHN
-
SMITH
-
COMPUTER
.
Note
: If you have named your music library in Squeezebox Server at
Contro
l Panel > Music Library
, that is the name
that will appear when you select
My Music
from the home menu at your Squeezebox.
Note
: If you only have one local computer running Squeezebox Server, it will only appear the first time you select
My Music
. Therea
fter, you will be taken directly from
My Music
to the
Artist
-
Albums
-
Genre
menu.
If you want to play the music collection that is stored on your computer but your computer name does not appear at
My Music
:
Make sure that you’ve installed Squeezebox Serve
r from
www.mysqueezebox.com
.