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Troubleshooting
Problem- Red Light does not come on
Possible Causes- Power Supply is not connected correctly, Power Switch is not in the ON position
Solution- Check all of the Items listed above and if everything is OK and light still does not come on please contact us
immediately for service.
Problem- Red Light comes on but rotator does not move
Possible Causes- Parallel cable is not connected to the LPT1. Port on the computer, the port is not configured properly
or disabled on the computer.
Solution-Check all connections and verify that the parallel port on the computer is properly configured for LPT1.
Problem- Green Lights on controller are on and the horizontal moves but the vertical does nothing.
Possible causes- Vertical Movement cable is not properly connected between movement assembly and the rotator
platform. Bad software installation
Solution- Disconnect and re connect movement cable to verify correct insertion. Re install rotator software.
Problem- Running WinNT,2000,XP Pro it comes up with a red window indicating that a serious error has occurred.
Possible Causes- Userport.sys is not installed
Solution- Install Or Re-Install the UserPort.sys Driver
Problem- Analyzer does not initialize on Program start/Program Crashes with ID error
Possible Causes- Analyzer ID is set incorrectly, Missing Instrument Driver, GPIB Card/Bus is not working correctly
Solution- Using Vee-Runtime I/O manager verify the ID number is set correctly. And run the GPIB Pre-Test to verify
Connectivity.
**If you are experiencing any of the above problems and cannot determine the cause, please contact us as soon as
possible so we can address the problem and send you replacement parts as soon as we can.
Chapter 5 - Troubleshooting and Service Troubleshooting Operation