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0.2 - Service Contact Info
If you require technical support, contact dbx Customer Service. Be prepared to accurately describe the
problem. Know the serial number of your unit - this is printed on a sticker attached to the top panel. If you
have not already taken the time to fill out your warranty registration card and send it in, please do so now.
Before you return a product to the factory for service, we recommend you refer to the manual. Make sure
you have correctly followed installation steps and operation procedures. If you are still unable to solve
a problem, contact our Customer Service Department at (801) 568-7660 for consultation. If you need
to return a product to the factory for service, you MUST contact Customer Service to obtain a Return
Authorization Number.
No returned products will be accepted at the factory without a Return Authorization Number. Please refer
to the Warranty information on the following page, which extends to the first end-user. After expiration of
the warranty, a reasonable charge will be made for parts, labor, and packing if you choose to use the factory
service facility. In all cases, you are responsible for transportation charges to the factory. dbx will pay return
shipping if the unit is still under warranty.
Use the original packing material if it is available. Mark the package with the name of the shipper and with
these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package properly. Ship prepaid,
not collect. Do not ship parcel post.
0.3 - Warranty
This warranty is valid only for the original purchaser and only in the United States.
1. The warranty registration card that accompanies this product must be mailed within 30 days after pur-
chase date to validate this warranty. Proof-of-purchase is considered to be the burden of the consumer.
2. dbx warrants this product, when bought and used solely within the U.S., to be free from defects in
materials and workmanship under normal use and service.
3. dbx liability under this warranty is limited to repairing or, at our discretion, replacing defective
materials that show evidence of defect, provided the product is returned to dbx WITH RETURN
AUTHORIZATION from the factory, where all parts and labor will be covered up to a period of two
years. A Return Authorization number must be obtained from dbx by telephone. The company shall not
be liable for any consequential damage as a result of the product’s use in any circuit or assembly.
4. dbx reserves the right to make changes in design or make additions to or improvements upon this
product without incurring any obligation to install the same additions or improvements on products
previously manufactured.
5. The foregoing is in lieu of all other warranties, expressed or implied, and dbx neither assumes nor autho-
rizes any person to assume on its behalf any obligation or liability in connection with the sale of this
product. In no event shall dbx or its dealers be liable for special or consequential damages or from any
delay in the performance of this warranty due to causes beyond their control.
Introduction
DriveRack
®
4800/4820 User Manual
DriveRack
®
iii