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Solutions When Wireless Authentication Fails
• If the wireless settings are correct, but authentication fails, you may need to update the
Time/Schedule Settings on the Extended menu.
• Make sure the Wireless LAN Power setting is set to On.
• Check the Security settings and passphrase in the Network Configuration menu.
Parent topic: Solving Network Problems
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to
common problems with your projector. You can download utilities and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing (562)
276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time,
Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Before you call, have the following information ready:
• Product name
• Product serial number (located on the bottom or rear of the projector, or in the menu system)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer or video configuration
• Description of the problem
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