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Table 4-1. Troubleshooting
Problem
Corrective Action
Page extension does not
answer
Page extension answers, but
page is not heard
Background music cannot be
heard
Distorted, garbled, or raspy
sound from all speakers
connected to AmpliCenter
Green power LED off
Page access LED won’t go off
No power to AmpliCenter.
Host system not passing call through to AmpliCenter.
Telephone Mode Selection Switch not set correctly for host telephone
system.
Ground start - Tip and Ring reversed.
Audio signal not reaching speakers. Check wiring at controller. Verify
Page Accessed LED is on.
Low volume. Adjust music output levels on AmpliCenter.
Input level not set correctly. Adjust input level on AmpliCenter.
No power to music source. Verify power is on.
Radio off station. Adjust tuner.
Most likely music input wires crossed, with signal grounded out.
Failed AmpliCenter. Return for repair.
Music input level too high. Turn down.
Shorted circuited speaker leads. Separate.
Speaker transformer failed too short. Replace.
AC outlet receptacle is not live.
Power cord is loose.
Failed AmpliCenter. Return unit for repair.
Page VOX too sensitive. Adjust.
C1 lead inadvertently grounded. If loop start or ground start, check that
only 2 wires (Tip and Ring) are connected by the modular plug cord.
4-4
Maintenance and Customer Support