Diagnostic information 2-111
5021-0XX
Mixed color image service check
Mixed color image appears.
Problem area Action
1 Toner cartridge Ensure toner cartridge moves in and
out of printer without a lot of
resistance. Compare toner cartridge
in question with one of the other
known working cartridges.
Replace toner cartridge if defective.
2 Transfer roller clutch Replace transfer roller clutch. See
“Clutch removal” on page 4-40.
3 Transfer belt unit cleaning
roller clutch
Replace transfer belt unit cleaning
roller clutch. See “Cleaning roller
clutch removal” on page 4-36.
4 Toner retract system Replace toner retract system. See
“Toner retract solenoid and cam
removal” on page 4-64.
