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APPENDIX ➤ Troubleshooting En 141
Video
Problem Cause Remedy
No video.
Another input source is selected on the unit. Select an appropriate input source with the input selection keys.
Another input source is selected on the TV. Switch the TV input to display the video from the unit.
The video signal output from the unit is not supported by the TV. Set “MONITOR CHECK” in the “ADVANCED SETUP” menu to “YES” (p.126).
The cable connecting the unit and TV (or playback device) is
defective.
If there is no problem with the connection, replace with another cable.
No video from the playback device (connected to
the unit with HDMI).
The input video signal (resolution) is not supported by the unit.
To check the information about the current video signal (resolution), use “Video
Signal” in the “Information” menu (p.123). For information about video signals
supported by the unit, see “HDMI signal compatibility” (p.151).
The TV does not support HDCP (High-bandwidth Digital Content
Protection).
Refer to the instruction manuals for the TV and check the TV’s specifications.
The number of devices connected to the HDMI OUT jack is over
the limit.
Disconnect some of the HDMI devices.
The menu of the unit is not displayed on the TV. Another input source is selected on the TV. Switch the TV input to display the video from the unit.
The video is interrupted.
(If you are using 2 TVs in the main zone)
Another TV is turned off when “HDMI OUT 1+2” is selected.
Select “HDMI OUT 1” or “HDMI OUT 2” to output the signals only to the TV you
are using (p.52).
(If the HDMI OUT 2 jack is assigned to Zone2 or Zone4)
HDMI audio output may be interrupted during some zone
operations due to internal circuitry switching.
For details, see “Connecting an HDMI-compatible device to play back
videos/audio” (p.85).