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Tandberg Data Troubleshooting
Tandberg LTO HH Installation and User Manual 29
2. Remove the damaged front bezel.
Use a small flat screwdriver or your fingernails to lift the small plastic “ears” on each side of the
drive.
3. Install the new bezel.
Push it gently onto the front of the drive until the “ears” snap into place on each side.
6.6.3 Drive Not Detected by the Operating System (OS)
1. Check LED activity at Power Up
All four LEDs flash for two seconds at power up and the Ready LED flashes for several seconds
while the power-on self test is running.
2. Check the SCSI-ID
Each device on the SCSI bus needs a unique SCSI-ID. The SCSI-ID is set with jumpers on the
backside of the drive. See label on drive, the installation guide supplied with the tape drive, or on
the web for instructions.
3. Check SCSI termination
The SCSI bus should be terminated at the end of the cable; a defective terminator may leave the
drive in a reset condition.
6.6.4 Will Not Insert/Hold Media /Media is Not Recognized
1. Check cartridge type.
Tandberg LTO-3 HH will only accept LTO-1, LTO-2 or LTO-3 type data or cleaning cartridges.
Tandberg LTO-2 HH will only accept LTO-1 or LTO-2 type data or cleaning cartridges.
Tandberg LTO-1 HH will only accept LTO-1 or cleaning cartridges.
If a wrong type of cartridge is inserted, it can be mechanically prevented from being inserted or
electrically rejected after insertion.
2. Check media orientation.
The arrow on the cartridge must point into the tape drive facing up when the tape drive is
mounted horizontally with the LEDs on the right.
Media can be inserted only the “correct way”; there are mechanical blockings if the media is
insert wrong.
3. Try using a new cartridge.
If it loads correctly, check the failing cartridge for damage.
4. Check failing media for pin damage (buckling pin).
Hold the cartridge in your hand with the Write Protect Switch to your left and orientation arrow
pointing from you. On the right side all the way in front is a small door that can be opened by
sliding a door against you. Inside the cartridge you should see a metal pin, the pin shall be
parallel with the cartridge front and is hold in place by to metal grippers at each end (top and
bottom of the cartridge). The media should be attached to this pin, and you see only the top and
bottom part of the pin.
If the pin is missing, loose or damaged the tape will be damaged and rejected from the drive.
6.6.5 Noisy Tape Drive
There are no fans in the Tandberg LTO HH tape drive and the noise should be very low in idle mode.
When the tape moves the noise can come from the media itself. The drive will give a steady sound
when streaming. The sound is “intermittent” if the host is not delivering data at the data rate of the
drive.
1. Check if the noise comes from the cartridge.
Insert new media – first check this media for any damage.