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Tandberg LTO HH Installation and User Manual 25
6 Troubleshooting
In case of problems with operation of your Tandberg LTO HH tape drive and before contacting the
Customer Services Group, please be sure to check the following:
6.1 Hardware Checking
1. Check that the system recognizes the tape drive during the boot process.
2. Check that the SCSI host adapter recognizes the tape drive during its initialization.
3. Check the tape drive Front Panel LED status.
4. Check that the SCSI-ID of the drive is not conflicting on the SCSI-bus.
5. Check that the power cable is inserted correctly.
6. Check that the SCSI cable connections including termination are made correctly.
6.2 Software Checking
1. Check that the operating system does not report a problem during the boot.
2. Check that the driver for the SCSI host adapter is present and loaded properly.
3. Check that the correct Tape Device Driver has been installed properly - if applicable.
4. Check that the Backup software does not report any error messages when loading.
5. If any problem occurs, reinstall the Backup Application Software and check that the LTO-2 HH
is recognized.
6.3 Verifying Recent Changes
If the Tandberg LTO HH has been installed previously and operating correctly but is now incurring a
problem, verify any recent changes to the system to ensure that these changes are not causing the
problem. Try the following:
1. If the system configuration has changed:
Remove the change to see if it affected the tape drive.
2. If an operating system corrective patch has been installed:
Remove it to see if it affected the tape drive.
3. If a SCSI device has been added:
Check for SCSI-ID conflicts.
4. If a SCSI device has been added:
Check if the SCSI termination has been properly set.
6.4 Standalone Diagnostics
The main objective for the Standalone Diagnostics test is to test the complete drive as comprehensive
and fast as possible without any drive configuration or host support. The tool can also be used to
verify tapes.