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NWA1000/NW-A3000.GB.2-659-086-11(1)
Troubleshooting
69
69
Symptom Cause or corrective action
“Connecting” is not
displayed when the
player is connected to the
computer with the USB
cable.
The USB cable is not connected properly.
Disconnect the USB cable, and then reinsert it
straight into the port until it is firmly seated.
A USB hub is being used. Connecting the player
via a USB hub may not work and is not supported.
Connect the USB cable directly to the computer.
Please wait for the authentication of the
CONNECT Player software.
Another application is running on the computer.
Disconnect the USB cable, wait a few minutes, and
reconnect the cable. If the problem persists,
disconnect the USB cable, restart the computer, and
then reconnect the USB cable.
The battery is running low. Charge the battery
using the AC power adaptor (
page 56).
The installation of the CONNECT Player software
was not successful. Disconnect the player from
your computer, and reinstall the software using the
supplied CD-ROM (
“Quick Start Guide”).
Audio tracks registered with the earlier installation
will be available with the new CONNECT Player
installation.
The player is not
recognized by the
computer when it is
connected to the
computer.
The USB cable is not connected properly.
Disconnect the USB cable, and then reconnect it.
A USB hub is being used. Connecting the player
via a USB hub may not work and is not supported.
Connect the USB cable directly to the computer.
The installation of the CONNECT Player software
was not successful. Disconnect the player from
your computer, and reinstall the software using the
supplied CD-ROM (
“Quick Start Guide”).
Audio tracks registered with the earlier installation
will be available with the new CONNECT Player
installation.
Connection with the computer/CONNECT Player (continued)
Continued
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