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The disc does not play. • The disc is dirty.
• There is no disc inserted.
• The disc is upside down.
Insert the disc with the playback side facing down.
• The disc is skewed on the disc tray.
• You are attempting to play a disc with a format that cannot be played back by
this system (page 96).
• The region code on the BD/DVD does not match the system.
• Moisture has condensed inside the unit and may cause damage to the lenses.
Remove the disc and leave the unit turned on for about half an hour.
• The system cannot play a recorded disc that is not correctly finalized (page 96).
File names are not displayed
correctly.
• The system can only display ISO 8859-1-compliant character formats. Other
character formats may be displayed differently.
• Depending on the writing software used, the input characters may be displayed
differently.
A disc does not start playing
from the beginning.
• Resume Play has been selected.
Press OPTIONS and select [Play from beginning], then press .
• The title or BD/DVD menu automatically appears on the TV screen.
The system starts playing the
disc automatically.
• The BD/DVD features an auto playback function.
Playback stops automatically. • Some discs may contain an auto pause signal. While playing such a disc, the
system stops playback at the auto pause signal.
You cannot perform some
functions such as stop or search.
• Depending on the disc, you may not be able to perform some of the operations
above. Refer to the operating instructions supplied with the disc.
Messages do not appear on the
TV screen in the language you
want.
• In the Setup Display, select the desired language for the on-screen display in
[OSD] in [System Settings] (page 83).
The language for the soundtrack/
subtitle or angles cannot be
changed.
• Try using the BD’s or DVD’s menu instead of the direct selection button on the
remote (page 39).
• Multi-lingual tracks/subtitles or multi-angles are not recorded on the BD or
DVD being played.
• The BD or DVD prohibits the changing of the language for the sound track/
subtitle or angles.
The disc tray does not open and
you cannot remove the disc even
after you press Z.
• Try the following: 1 Press and hold VOLUME – and Z on the unit for more
than 5 seconds to open the disc tray. 2 Remove the disc. 3 Disconnect the AC
power cord (mains lead) from the wall outlet (mains), then reconnect after
several minutes.
A disc cannot be ejected and
“LOCKED” appears in the front
panel display.
• Contact your Sony dealer or local authorized Sony service facility.
The system does not work
normally.
• Disconnect the AC power cord (mains lead) from the wall outlet (mains), then
reconnect after several minutes.
Symptom Remedy