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SONOS SUB
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Basic Troubleshooting
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Support team and we’ll be happy to help.
•Web site
• Visit our Web site at www.sonos.com/support. There you can visit our Forums, browse our Frequently Asked Ques-
tions (FAQ) pages, or request assistance.
• Email: support@sonos.com
SUB not detected during setup
• Did you allow Sonos to check for updates? The SONOS SUB requires software version 3.8 or later.
• Is the power cord properly seated? Be sure to push the power cord firmly into the SUB until it is flush with the surface.
• If either of these is not the problem, a network or a firewall issue may be preventing the SUB from connecting to your
Sonos system. Try moving the Sonos components closer together.
Warning: Under no circumstances should the product be repaired by anyone other than an
authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos
Customer Support for more information. Do not open the system as there is a risk of electric
shock.