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18
Many potential problems can be resolved by the
owner without calling a service technician.
If something is wrong with this product, check the
following before calling your authorised SHARP
dealer or service center.
■ General
Symptom Possible cause
No sound is
heard.
● Is the input signal (selection)
set properly?
● Is the volume level set to
minimum?
● Is muting activated?
● Are the connections made
correctly?
Noise is
heard during
playback.
● Move the sound bar away
from any computers or
mobile phones.
Sound is
distorted.
● TV output sound is
distorted.
Reduce the TV volume or
sound bar volume.
When a button
is pressed,
the sound
bar does not
respond.
● Set this sound bar to the
standby mode and then
turn it back on.
● If the sound bar still
malfunctions, reset it.
(Refer to page 19.)
The power is
not turned on.
● Is the sound bar
unplugged? (Refer to
page 10.)
● The protection circuit may
be activated. Unplug and
plug in the power lead again
after 5 minutes or more.
■ NFC / Bluetooth
Symptom Possible cause
NFC-enabled
device cannot
connect to
Bluetooth via
NFC tag.
● Main unit is not in Bluetooth
pairing mode. Perform
“NFC connection for audio
playback”. (Refer page 15.)
No sound is
heard.
● Is the sound bar too far
from the Bluetooth stereo
audio source device?
● Is the sound bar paired with
the Bluetooth stereo audio
source device?
● Is the Bluetooth stereo
audio source device in
playback condition?
● Is a headphone plugged to
the Bluetooth stereo audio
source device?
Bluetooth
sound is
interrupted or
distorted.
● Is the sound bar too near
to a device that generates
electromagnetic radiation?
● Is there any obstacle
between the sound bar and
the Bluetooth stereo audio
source device?
■ Remote control
Symptom Possible cause
The remote
control does
not operate
properly.
● Is the battery polarity
correct?
● Is the battery dead?
● Is the distance or angle
incorrect?
● Are there any obstructions
in front of the sound bar?
● Is there a strong light
shining on the remote
sensor?
● Is the remote control for
another equipment used
simultaneously?
The sound
bar cannot be
turned on with
the remote
control.
● Is the AC power lead of the
sound bar plugged in?
● Is the battery inserted?
● Has the plastic shield at
the remote control battery
holder been removed?
Troubleshooting chart