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Troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below
or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized
dealer or Samsung Electronics Service Cente_
Disc tray does not open.
Playback does not start,
Playback does not start
immediately when the
Play/Pause button is pressed.
Sound is not produced.
Sound can be heard only from a
few speakers and not all six.
Dolby Digital 5.1 CH Surround
Sound is not produced.
The remote control does not
work.
• Isthe power cord plugged securely intothe outlet?
• Turn off the power and then turn it back on.
• Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this DVD
player.
• Make sure that the rating level is correct.
• Are you using a deformed disc or a disc with scratches on
the surface?
• Wipe the disc clean.
• No sound is heard during fast playback, slow playback, and step
motion playback.
• Arethe speakers connected properly? Is the speaker setup
correctly customized?
• Isthe disc severely damaged?
• When listening to a CD or radio, sound is output to the front
speakers (L/R) only. Select "PRO LOGIC II" by pressing
(Dolby Pro Logic II) on the remote control to use all six speakers.
• Make sure that the DVD disc is5.1-CH compatible.
• Ifyou set C, SL, and SR to NONE in the speaker mode inthe
audio setup of the setup screen, no sound isheard from the
center speaker and the front left and right speakers. Set C, SL,
and SRto SMALL.
• Isthere "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
5.1 CH Surround Sound is produced only if the disc is recorded
with 5.1 channel sound.
• Isthe audio language correctly set to DOLBY DIGITAL5.1-CH in
the information display?
• Isthe remote control being operated within its operation range of
angle and distance?
• Are the batteries exhausted?
• Haveyou selected the mode(TVlDVD) functions of the remote
control (TV or DVD) correctly?
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
Audio language and subtitles
do not work.
Menu screen does not appear
even when the menu function is
selected.
Aspect ratio cannot be changed.
• The main unit is not working,
(Example: The power goes out
or strange noise is heard.)
• The DVD player is not working
normally.
The password for rating level
has been forgotten.
Can't receive radio broadcast.
• Isthe TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
• Audio languageand subtitles will not work for DVDs not containing
them.And depending on the disc, they may work differently.
• Are you using a disc that does not contain menus?
• Youcan play 16:9 DVDs in 16:9WIDE mode, 4:3 LETTER BOX
mode, or 4:3 PANSCAN mode, but 4:3 DVDs can be seen in 4:3
ratio only. Refer to the DVD disc jacket and then select the
appropriate function.
• Turn off the power and hold the STOP(• )button on the main unit
for longer than 5 seconds.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
• While"NODISC"messageappearson the displayof mainunit,hold
the mainunit'sSTOP(• ) buttonfor longerthan5 seconds."INITIAL"
appearsonthe displayand all settingswill returntothe defaultvalues.
• PressthePOWERbutton.
Usingthe RESETfunctionwilleraseall stored settings,
Donot usethis unlessnecessary.
• Isthe antenna connected properly?
• Ifthe antenna's inputsignal is weak, install an external FM
antenna in an area with good reception.
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