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Before Calling for Service
Refer to the chart below for help with common problems. If the problem you are experiencing is not listed
below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the
nearest authorized dealer or Samsung Electronics Service Center.
•
Make sure the power cord is plugged securely into the outlet.
•
Turn off the power and then turn it back on.
•
Make sure the region code of the disc is "1" or "ALL."
DVD discs purchased from abroad may not be playable.
•
Check the format of your disc: CD-ROMS and DVD-ROMs
cannot be played on this home theater.
•
Make sure that the rating level is correct.
•
Check for deformities or scratches on the disc surface.
•
Clean the disc surface.
Disc tray does not open.
Playback does not start.
Playback does not start
immediately when the
Play/Pause button is pressed.
•
If the DVD player is moved from cold to warm temperatures,
condensation can form inside the player. Remove the disc and let
the player stand for 1 or 2 hours with the power on. Use the player
after the condensation evaporates.
Picture does not appear, sound
is not produced, or the disc
tray opens 2 to 5 seconds later.
•
Check for a "Dolby Digital 5.1 CH" mark on the disc. Dolby Digital
5.1 CH Surround Sound is produced only if the disc is recorded
with 5.1 channel sound.
•
Check to see if the audio language is correctly set to DOLBY
DIGITAL 5.1-CH in the information display.
Dolby Digital 5.1 CH
Surround Sound is not
produced.
Symptom Check/Remedy
•
Check the speaker setup and customization settings
•
Check for damage on the disc.
Sound is not produced.
Sound can be heard only
from a few speakers and
not all six.
•
Select "PRO LOGIC II" by pressing (Dolby Pro Logic II)
on the remote control to use all six speakers.
•
Make sure that the DVD disc is 5.1-CH compatible.
•
If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
45P~88P(DS665T)-SECAGB 9/22/04 5:28 PM Page 82