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Symptom Remedy
No sound from one speaker. Check the speaker connection (see Connecting the speakers on
page 13 ).
Check the speaker level settings (see Channel Level on page 66 ).
Check that the speaker hasn’t been set to NO (see Speaker Setting
on page 65 ).
The channel may not be recorded in the source. By using one of
the advanced effect listening modes, you may be able to create the
missing channel (see Listening in surround sound on page 36 ).
Sound is produced from analog compo-
nents, but not from digital ones (DVD, LD,
CD, etc.).
Check that the input signal type is set to DIGITAL (see Choosing
the input signal on page 37 ).
Make sure that the digital input is assigned correctly for the input
jack the component is connected to (see The Input Setup menu on
page 26 ).
Check the digital output settings on the source component.
If the source component has a digital volume control, make sure
this is not turned down.
No sound is output or a noise is output
when Dolby Digital/DTS software is
played back.
Check that your BD or DVD player is compatible with Dolby Digital/
DTS discs.
Check the digital output settings or the HDMI audio output set-
tings of your BD or DVD player. Make sure that the DTS signal
output is set to On.
If the source component has a digital volume control, make sure
this is not turned down.
No sound when using the Home Menu. If the HDMI input function is selected, sound is muted until exiting
the Home Menu.
Other audio problems
Symptom Remedy
Speaker switching sound (clicking sound)
is heard from receiver during playback.
Depending on the listening mode, the front height (or front wide)
and surround back speakers may switch automatically in function
of changes in the input audio. A speaker switching sound (clicking
sound) will be heard from the receiver at this time. If this sound
bothers you, we recommend to change the speaker terminal
option (see Switching the speaker terminals on page 50 ).
Broadcast stations cannot be selected
automatically, or there is considerable
noise in radio broadcasts.
Fully extend the FM wire antenna, adjust the position for best
reception and secure to a wall, etc.
Use an outdoor antenna for better reception (see page 20).
Adjust the position and direction of the AM antenna.
Noise may be caused by interference from other equipment, such
as a fluorescent light, motor, etc. Switch off or move the other
equipment, or move the AM antenna.
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13 Additional information
Symptom Remedy
No sound from surround back speakers. Check that the surround back speakers are set to LARGE or
SMALL, and the surround speakers are not set to NO (see Speaker
Setting on page 65 ).
Check the speaker connections (see Connecting the speakers on
page 13 ). If only one surround back speaker is connected, make
sure it’s connected to the left channel speaker terminal.
Surround back speakers will not play while the Speaker System is
set to Speaker B and audio is being played through speaker B.
When Speaker System is set to Normal(SB/FH) or
Normal(SB/FW) and SP: FH ON or SP: FW ON is selected with the
SPEAKERS button, no sound will be output from the surround back
speakers. Select SP: SB/FH ON, SP: SB/FW ON or SP: SB ON (see
Switching the speaker terminals on page 50 ).
No sound from front height or front wide
speakers.
Check that the front height or front wide speakers are set to
LARGE or SMALL, and the surround speakers are not set to NO
(see Speaker Setting on page 65 ).
When Speaker System is set to Normal(SB/FH) or
Normal(SB/FW) and SP: SB ON is selected with the SPEAKERS
button, no sound will be output from the front height or front wide
speakers. Select SP: SB/FH ON, SP: SB/FW ON, SP: FH ON or SP:
FW ON (see Switching the speaker terminals on page 50 ).
Check the speaker connections (see Connecting the speakers on
page 13 ).
No sound from subwoofer. Check that the subwoofer is connected properly, switched on and
the volume turned up.
If your subwoofer has a sleep function, make sure it is switched off.
Make sure that the Subwoofer setting is YES or PLUS (see Speaker
Setting on page 65 ).
The crossover frequency may be set too low; try setting it higher
to match the characteristics of your other speakers (see Speaker
Setting on page 65 ).
If there is very little low frequency information in the source mate-
rial, change your speaker settings to Front: SMALL / Subwoofer:
YES, or Front: LARGE / Subwoofer: PLUS (see Speaker Setting on
page 65 ).
Check that the LFE channel is not set to OFF, or to a very quiet set-
ting (see Setting the Audio options on page 47 ).
Check the speaker level settings (see Channel Level on page 66 ).