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Troubleshooting guide
Before requesting service, please perform the
following steps.
Disc cannot be played.
• The disc is dirty. (_ 9)
Still pictures (JPEG) do not playback normally.
• The images that were edited on the PC, such as Progressive
JPEG, etc., may not playback.
The TV tuner mode is not displayed when the TV is
switched on.
• This phenomenon may occur, depending on the TV setting,
when "Quick Start" is set to "On".
• Depending on the TV, this phenomenon may be prevented
by reconnecting the HDMI cable to a different HDMI input
terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
While the disc tray is empty and "BD/DVD" is selected as a
source, press and hold [SKIP 1.441]on the remote control and
[1_] (Play) on the unit at the same time for more than 5
seconds. The ratings level returns to the factory preset.
The following do not indicate a problem with this unit:
• Regular disc rotating sounds.
• Image disturbance during search.
• Unit does not respond to the remote control
or front panel buttons.
Press and hold [POWER _/I] on the main unit for 5 seconds.
Ifstill unable to power the unit off, disconnect the power cord,
wait 1 minute, then reconnect the power cord.
• Cannot eject disc.
The unit may have a problem.
While the unit is off, press and hold [SKIPI_I_I] on the remote
control and [_ OPEN/CLOSE] on the unit at the same time for
more than 5 seconds.
No power.
• Insert the AC power supply cord securely into a household
AC outlet. (_ 18)
The unit switches to standby mode.
• When the time set for the sleep timer has passed, the power
will be turned off. (_ 6)
• One of the unit's safety devices is activated. Press
[POWER _/I] on the main unit to turn the unit on.
• This unit will automatically turn to standby mode after 30
minutes if it is inactive. (_ 7)
Power of this unit is turned off when the input for the TV is
changed.
• This is a normal phenomenon when using VIERA Link
(HDAVI Control 4 or later). For details please read the
operating instructions for the TV.
To return to the factory preset
• Select "Yes" in "Restore Default Settings" in the Setup menu.
(_ 38)
To return all settings to the factory preset
• Reset the unit as follows:
While the unit is off, press and hold [+ VOLUME], [A OPEN/
CLOSE] and [POWER _!1] on the main unit at the same
time for more than 5 seconds.
The remote control doesn't work properly.
• The remote control and main unit are using different codes.
Change the code on the remote control. (_ 22)
• It may be necessary to set the code of the remote control
again after changing the batteries for remote control. (_ 22)
The display is dim.
• Change "FL Display" in the Setup menu. (_ 37)
The images from this unit do not appear on the TV.
Picture is distorted.
Jittering occurs.
• An incorrect resolution is selected in "HDMI Resolution".
Reset the setting as follows:
While the disc tray is empty and "BD/DVD" is selected as a
source, press and hold [1_] (Play) and [11] (Stop) on the main
unit at the same time for more than 5 seconds to cancel the
setting.
When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio
are not output in bitstream, select "Yes" in "Restore Default
Settings" and make proper settings. (_ 38)
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