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Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points,
or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services
Directory (United States and Puerto Rico)” on page 19 if you reside in the U.S.A. or Puerto Rico, or refer to
“Product information” on page 19 if you reside in Canada.
To return to the factory preset.
≥ While this unit is on, press [POWER Í/I] on this
unit for more than 4 sec.
(All the indicators will blink twice when the unit is
reset.)
The remote control doesn’t work properly.
≥ It is possible that the insulation sheet has not
been removed. Remove the insulation sheet.
(> 7)
≥ The remote control and main unit are using
different codes. Change the code on the remote
control. (> 17)
≥ It may be necessary to set the code of the remote
control again after changing the battery of the
remote control. (> 17)
This unit does not operate correctly.
≥ If the HDMI cable is connected to the wrong
terminal (HDMI AV IN or HDMI AV OUT), this unit
will not operate correctly. Turn this unit off,
disconnect the AC power supply cord and
reconnect the HDMI cable(s). (> 10)
When operating the connected device, this unit
reacts in an unwanted manner.
≥ HDAVI Control commands may use a different
signal depending on the make of the device. In
this case, set “VIERA Link” to “Off”. (> 17,
“VIERA Link”)
VIERA Link related operations no longer
function properly.
≥ Check the “VIERA Link” setting on the connected
devices.
≥ When the HDMI connections are changed, after a
power failure or after the AC power supply cord
has been removed, VIERA Link operations may
not function properly.
No power.
≥ Insert the AC power supply cord securely. (> 11)
≥ After turning this unit on, if the “TV, BD/DVD”
indicator or the “ D/DTS” indicator blinks and
this unit immediately turns off, unplug the AC
power supply cord and consult your dealer.
The unit is automatically switched to standby
mode.
≥ This unit will automatically turn to standby mode
after 30 min if it is inactive. (> 11)
Power of this unit is turned off when the input
for the TV is changed.
≥ This is a normal feature when using VIERA Link
(HDAVI Control 4 or later). For details please
read the operating instructions for the TV.
No sound (or image).
≥ Turn muting off. (> 12)
≥ Check the connections to the other devices.
(> 10)
≥ Check the audio output settings on the connected
device.
≥ Turn this unit off and then on again.
≥ When connected to an ARC compatible TV,
check if the TV’s connected terminal is ARC
compatible.
≥ If the connections are correct, there might be a
problem with the cables. Reconnect the unit with
different cables.
≥ When using the optical digital audio cable, this
system is not able to play audio with a sampling
frequency greater than 48 kHz.
Sound is not heard when playing DVD-Audio
≥ This may occur due to digital copyright protection
of the disc when using the optical digital audio
cable. This system is not able to play audio with a
sampling frequency greater than 48 kHz.
General operation Power
Sound
SCHTB50_10PPC_RQTX1165-P.book Page 16 Monday, May 10, 2010 11:58 AM