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Reference
Symptom
No power.
The power is on, but
the player does not
work.
No picture.
No sound.
The player does not
start playback.
The Remote Control
does not work properly.
BD-Live feature does
not work.
Possible Cause
• The power cord is disconnected.
• No disc is inserted.
• The TV is not set to receive DVD
signal output.
• The video cable is not connected
securely.
• The selected resolution is not capa-
ble with your TV.
• The equipment connected with the
audio cable is not set to receive disc
signal output.
•
The power of the equipment connect-
ed with the audio cable is turned off.
• The [AUDIO] options are set to the
wrong position.
• The player is in reverse play, fast for-
ward, slow motion or pause mode.
• The disc is upside down.
• An unplayable disc is inserted.
• The rating level is set.
• The disc was recorded on another
unit and was not finalized.
• The Remote Control is not pointed at
the remote sensor on the player.
• The Remote Control is too far from
the player.
• External USB device is not connected.
• The connected USB device does not
have enough space.
• Internet connection is not established.
• The [BD-LIVE connection] option in
the [Setup] menu is set to
[Prohibited].
Correction
• Plug the power cord into the wall
outlet securely.
• Insert a disc. (Check the disc indica-
tor in the display window is lit.)
• Select the appropriate video input
mode on the TV.
• Connect the video cable securely.
• Select another resolution using
RESOLUTION button.
• Select the correct input mode of the
audio receiver so you can listen to
the sound from the player.
• Turn on the equipment connected
with the audio cable.
• Set the [AUDIO] options to the cor-
rect position (see page 23).
• Return to the normal playback.
• Insert the disc with the playback side
down.
• Insert a playable disc. (Check the
disc type and regional code.)
• Change the rating level.
• Finalize the disc on that unit.
• Point the Remote Control at the
remote sensor of the player.
• Operate the Remote Control closer to
the player.
• Connect a FAT16 or FAT32 formatted
USB device to the USB port (see
page 21).
• Secure at least 1GB free space in
the USB device for using BD-Live
features.
• Ensure that the unit is correctly
connected to the local area network
and can access the internet (see page
17).
• Set the [BD-LIVE connection] option
to [Permitted].
Troubleshooting