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Troubleshooting
Symptom Possible Problem Solution
Unit doesn’t respond
(no power)
AC adaptor isn’t plugged into a wall outlet
or the connector is not plugged into the
power supply jack on the back of the unit
Plug the AC adaptor into a wall outlet and plug the connector
into the supply jack on the unit
Wall outlet is not functioning. Plug another device into the same outlet to confirm the outlet
is working
iPod does not dock
properly
Using no or wrong iPod insert
Make sure the dock insert is the proper fit for your iPod
iPod didn’t install properly Remove your iPod from the dock and check for obstruction
on the connectors in the dock and on your iPod. Then reseat
it in the dock.
Battery Low icon
always flashing
Batteries are weak Replace with new batteries
Batteries were not installed properly Check to make sure the polarity ( + and – ends) matches
the diagram in the battery compartment
iPod does not
respond to the unit
iPod is not installed properly Remove your iPod from the dock and check for obstruction
on the connectors in the dock and on your iPod. Then reseat
it in the dock.
Your iPod software is too old Upgrade software on your iPod. For details visit
http://www.apple.com/ipod/download
iPod is locked up Please make sure your iPod is working properly before
docking into the unit. Please refer to your iPod manual for
details.
Using 1
st
or 2
nd
generation iPod, iPod
Shuffle or other devices.
iH26 cannot control those iPods or other devices.