Harman-Kardon AVR 265 Stereo Receiver User Manual


 
AVR
43
ENGLISH
Troubleshooting
Symptom Cause Solution
Unit does not function when Main Power switch is turned
on
No AC power Ensure that the power cord is plugged into a live AC
power outlet
Check if the AC outlet is switch-controlled
Front-panel Message display lights, but there’s no sound
or picture
Intermittent input connection Dolby Digital EX
Dolby Digital 2/2/.0 or .1, 3/2/.0 or .1
No sound from any speaker; PROTECT message appears
on Message display
Amplifier is in protection mode due to possible short
circuit
Dolby Digital Plus via HDMI connection (source device
decodes to Dolby Digital when a coaxial or optical
connection is used)
No sound from center or surround speakers Incorrect surround mode
Program material is monophonic
Incorrect speaker configuration
Program material is stereo
Select a surround mode other than stereo
Mono programs contain no surround information
Check the speaker configuration in the setup menu
The surround decoder may not create center- or
surround-channel information from nonencoded
programs
Unit does not respond to remote control commands Weak batteries in remote
AVR not selected
Remote sensor is obscured
Change batteries in remote
Press the Setup/AVR button
Ensure that the AVR’s front-panel remote sensor is in
the line of sight of the remote
Intermittent buzzing in tuner Local interference Move the AVR or antenna away from computers,
fluorescent lights, motors or other electrical appliances
(AVR 3650/AVR 365 only): Surround-back speaker
settings cannot be accessed, and the test tone does not
play through the surround back speakers
Multi-zone operation has been selected/Assigned AMP
channels have been assigned to Zone 2
Use the Speaker Setup menu to reassign the Assigned
AMP to the surround back left and right channels
(AVR 3650/AVR 2650 only): The SIRIUS Preview
Channel (001) is silent
SIRIUS tuner is not connected
SIRIUS antenna is in an improper location
SIRIUS signal requires a refresh
Ensure that SIRIUS tuner is properly connected
Re-locate the SIRIUS antenna according to the
recommendations in the SIRIUS tuner’s instruction
manual. For further help, visit
www.siriusradio.com
Visit www.siriusradio.com
Unable to activate remote control Programming mode Source Selector button is not held for at least 3
seconds
Be sure to hold the Source Selector button for at least
3 seconds
Remote buttons light, but AVR does not respond Remote is in Zone 2 mode Slide Zone Selector switch to the Zone 1 position.
Unable to establish network connection AVR network programming requires rebooting Cycle the AVR into the Standby mode, and then turn it
on again
Additional information on troubleshooting possible problems with your AVR and installation-related issues may be found in the list of “Frequently Asked Questions,” which is
located in the Product Support section of our Web site: www.harmankardon.com
0295CSK - HK (x65Series) AVR3650_365_2650_265 CORE OM, WORK18 danny.indd 43 01/07/11 11:34:11