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AVR
43
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Troubleshooting
Symptom Cause Solution
Unit does not function when Main Power switch is turned
on
No AC power • Ensure that the power cord is plugged into a live AC •
power outlet
Check if the AC outlet is switch-controlled •
Front-panel Message display lights, but there’s no sound
or picture
Intermittent input connection • Dolby Digital EX •
Dolby Digital 2/2/.0 or .1, 3/2/.0 or .1 •
No sound from any speaker; PROTECT message appears
on Message display
Amplifier is in protection mode due to possible short •
circuit
Dolby Digital Plus via HDMI connection (source device •
decodes to Dolby Digital when a coaxial or optical
connection is used)
No sound from center or surround speakers Incorrect surround mode •
Program material is monophonic •
Incorrect speaker configuration •
Program material is stereo •
Select a surround mode other than stereo •
Mono programs contain no surround information •
Check the speaker configuration in the setup menu •
The surround decoder may not create center- or •
surround-channel information from nonencoded
programs
Unit does not respond to remote control commands Weak batteries in remote •
AVR not selected •
Remote sensor is obscured •
Change batteries in remote •
Press the Setup/AVR button •
Ensure that the AVR’s front-panel remote sensor is in •
the line of sight of the remote
Intermittent buzzing in tuner Local interference • Move the AVR or antenna away from computers, •
fluorescent lights, motors or other electrical appliances
(AVR 3650/AVR 365 only): Surround-back speaker
settings cannot be accessed, and the test tone does not
play through the surround back speakers
Multi-zone operation has been selected/Assigned AMP •
channels have been assigned to Zone 2
Use the Speaker Setup menu to reassign the Assigned •
AMP to the surround back left and right channels
(AVR 3650/AVR 2650 only): The SIRIUS Preview
Channel (001) is silent
SIRIUS tuner is not connected •
SIRIUS antenna is in an improper location •
SIRIUS signal requires a refresh •
Ensure that SIRIUS tuner is properly connected •
Re-locate the SIRIUS antenna according to the •
recommendations in the SIRIUS tuner’s instruction
manual. For further help, visit
www.siriusradio.com
Visit www.siriusradio.com •
Unable to activate remote control Programming mode Source Selector button is not held for at least 3 •
seconds
Be sure to hold the Source Selector button for at least •
3 seconds
Remote buttons light, but AVR does not respond Remote is in Zone 2 mode • Slide Zone Selector switch to the Zone 1 position. •
Unable to establish network connection AVR network programming requires rebooting • Cycle the AVR into the Standby mode, and then turn it •
on again
Additional information on troubleshooting possible problems with your AVR and installation-related issues may be found in the list of “Frequently Asked Questions,” which is
located in the Product Support section of our Web site: www.harmankardon.com
0295CSK - HK (x65Series) AVR3650_365_2650_265 CORE OM, WORK18 danny.indd 43 01/07/11 11:34:11