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106 Troubleshooting Your System
18
If the memory problem is still indicated, repeat step 12 through step 17 for
each memory module installed.
If the problem persists after all memory modules have been checked,
see "Getting Help" on page 119.
Troubleshooting an Internal USB Key
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Enter the System Setup program and ensure that the USB key port is
enabled. See "Integrated Devices Screen" on page 31.
2
Turn off the system and attached peripherals.
3
Open the system. See "Opening the System" on page 50.
4
Locate the USB key and reseat it. See "Internal USB Memory Key" on
page 65.
5
Close the system. See "Closing the System" on page 51.
6
Turn on the system and attached peripherals and check if the USB key is
functioning.
7
If the problem is not resolved, repeat step 2 and step 3.
8
Insert a different USB key that you know works properly.
9
Close the system. See "Closing the System" on page 51.
10
Turn on the system and attached peripherals and check if the USB key is
functioning.
If the problem is not resolved, see
"Getting Help" on page 119
.
book.book Page 106 Friday, March 7, 2014 1:35 PM