If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers, and the
purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
The oven(s)
will not
operate
POSSIBLE CAUSE
SOLUTION
The power cord is not plugged
Plug the power cord into a live circuit
into a live circuit with proper
with proper voltage. (See Installation
voltage.
Instructions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker.
You have not turned the Oven
Turn the Oven Selector to the desired
Selector to BAKE or BROIL.
setting.
You have set a delayed start
Wait for the start time to be reached or
time.
cancel and reset the control.
You have not turned the Oven
Turn the Oven Temperature Control
Temperature Control Knob to
Knob to a temperature setting.
a temperature setting.
You have not set the
Set the MEALTIMER clock correctly.
MEALTIMERTM clock correctly.
(See “Using the MEALTIMER clock” on
page 18.)
The surface
units will not
operate
You have not set the
If a delay start or stop is not desired, the
MEALTIMER clock’s Stop or
Stop and Start Time Knobs must be
Start Time Knobs at the correct
turned to the correct time of day. Turn
time of day.
knobs till they pop out.
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker.
You have not plugged in
Turn control knobs to OFF and plug
surface units all the way.
surface units in all the way.
(See “Replacing” on page 26.)
You are not setting the control
Push control knobs in before turning to
knobs correctly.
a setting.
Control knob(s) You are not pushing in before
Push control knob(s) in before turning
will not turn turning. to a setting.
continued on next page
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