07_ContClientErrors.fm Modified: 8/7/02
Template Version 1.0
216 GL-1020 Operator’s Guide (Basic)
Cannot Interpret GL-DocMon Messages/Warnings/
Errors
Problem Description
The device status indicates the current state of the copier to which
print jobs are being submitted.
Corrective Action
For an explanation of device status messages, refer to the
GL-DocMon online Help topic titled, Interpreting Device
Messages, Warnings and Errors.
GL-DOCMON ERROR MESSAGES
Document is unserviceable
Unless there is a hardware error, a job is considered
“unserviceable” if the controller does not support the features
selected for the job. This most often occurs when you use a non-
TOSHIBA driver to submit a job to a GL-1020 printer.
For example, you may select an HP LaserJet driver in the
Windows
®
operating system and connect it to the network port to
which the controller is attached. Since the default configuration is
PCL, the controller may not recognize that the print commands
(requesting services it doesn’t provide) are coming from a
non-TOSHIBA driver.
Corrective Action
1 Use only TOSHIBA printer drivers, PPD file (Macintosh),
and Unix filters to print to the GL-1020.
2 Make sure that the driver’s network port is mapped to the
correct GL-1020 printer. For more details, refer to the
GL-1020 Operator’s Guide (Basic).
Printer has a paper jam
The copier bitmap image displayed on the copier’s control panel
and in TopAccess indicates the location of the paper jam. You
must clear the paper path before printing can resume. For more
information about resolving paper jams, refer to the Toshiba
Operator’s Manual for Copying Functions or contact your
TOSHIBA authorized dealer for support.
