About the Integrated Office Navigator
Figure 9: Telephony Toolbar – Pop-up Notification
From the pop-up, you can:
• Answer the incoming call
• Do an Outlook Contacts Search based on the CLID
• Do a Desktop Search based on the CLID
Long Distance and International Calls
When storing long distance and international numbers in Outlook or typing them on the telephony
toolbar certain formatting must be remembered or they become invalid when dialled. These
numbers must be in canonical form to be understood by the telephony equipment.
There are four parts to such a number:
• The international dialling prefix
o The Microsoft Operating System software stores the international prefix in the
Phone and Modem Options under the Control Panel. After the user enters the
location he or she is dialling from, the proper international prefix is saved, so the
user does not need to enter it for any international calls made from the computer.
o It is not used if the user dials a number within his or her country.
• The international or country code
o Prefix this number with + so the telephony equipment understands this is not a
local call.
o This number determines whether the international dialling prefix should be
appended to the number before it is dialled.
• The area code
o Enclose this number with () so the telephony equipment understands this is the
area code portion of the number.
• The subscriber number
o this last sequence of digits may contain periods or dashes such as 765-4321 or
765.4321
For example, in North America the number:
• 1.613.765.4321 must be entered as +1 (613) 7654321
• 011.45.75.123456 must be entered as +45 (75) 123456
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