Table 8-3 Problems in Mac OS X (continued)
The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax
list.
Cause Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD is in the following hard-drive folder:
●
Mac OS X v10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is
the two-letter language code for the language that you are
using.
●
Mac OS X v10.5 and v10.6: Library/Printers/
PPDs/Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder:
●
Mac OS X v10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is
the two-letter language code for the language that you are
using.
●
Mac OS X v10.5 and v10.6: Library/Printers/
PPDs/Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start
Jobs.
The wrong product name is being used. Another product with the
same or similar name might have received your print job.
Print a configuration page to check the product name. Verify that the
name on the configuration page matches the product name in the
Printer Setup Utility or Print & Fax list.
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
104 Chapter 8 Solve problems ENWW
