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APPENDIX ➤ Troubleshooting En 91
The unit cannot be controlled using the remote
control.
The unit is out of the operating range. Use the remote control within the operating range (p.4).
The batteries are weak. Replace with new batteries.
The unit’s remote control sensor is exposed to direct sunlight or
strong lighting.
Adjust the lighting angle, or reposition the unit.
The remote control is set to control external devices.
Press SOURCE/RECEIVER to set the remote control to control the unit (the key
lights up in orange).
The remote control IDs of the unit and the remote control are not
identical.
Change the remote control ID of the unit or the remote control (p.83).
The remote control is set to the Zone B operation mode. Set the remote control to the Zone A operation mode (p.62).
External devices cannot be controlled using the
remote control.
The remote control is set to control the unit.
Press SOURCE/RECEIVER to set the remote control to control external devices
(the key lights up in green).
The corresponding remote control code is not set properly.
Set the remote control code again (p.85). Even if the remote control code is
registered properly, some products may not respond to the remote control.
The MHL-compatible mobile device cannot be
controlled using the remote control.
A remote control code for another playback device is assigned to
HDMI 5.
Reset the remote control code registered to HDMI 5 (p.87).
The mobile device or its application is not externally controllable. Directly operate the mobile device itself.
Problem Cause Remedy