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Troubleshooting
Xpress
EZ
is designed and built to provide you with trouble-free performance without the
need for servicing. If it does not appear to be functioning properly, follow these trou-
bleshooting steps first to try to remedy the situation yourself:
1. Attach all connections firmly and securely.
2. Make sure the cigarette lighter/auxiliary power socket is clean and free of corrosion.
3. If you have installed Xpress
EZ
in a vehicle and the Xpress
EZ
does not power on, check the
12V adapter fuse by unscrewing the ribbed end of the cigarette lighter adapter. If
required, replace with a 1-amp fuse only. If the 12V adapter does not have a removable
end-cap, it has an internal fuse that resets itself after it is left unplugged for a period of
time.
customer support
30
If you see this on the display: You should:
No Signal Something is blocking the XM signal. Move your XM antenna away
from the obstructed area (e.g., an underground garage). Make sure
the XM antenna is mounted outside of the vehicle.
Antenna Be sure that the antenna cable is fully inserted on the connector.
Make sure the cable is not bent or broken. Turn Xpress
EZ
off, then
on, to reset this message.
Off Air The channel you’ve selected is not currently broadcasting.
Tune to another channel.
Loading Your Xpress
EZ
is acquiring audio or program information from the
XM signal. This message should disappear in a few seconds in
good signal conditions.
Updating XM is updating your Xpress
EZ
with the latest encryption code.
Simply wait a few seconds until the update is done. – OR – You may
be attempting to tune to a channel that is blocked or unavailable.
--- (no artist or title) No program information, such as artist name, song title, or channel
exists.