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Troubleshooting
Problem:
The unit does not switch on.
No sound from the SoundStrip
®
No sound from the subwoofer
Remote control does not work
properly
Connection (NFC) is not
available
Solution:
Make sure it is plugged into a AC power outlet and the outlet
is turned ON.
Press the STANDBY/ON button located on the top of the
SoundStrip
®
, and check to see if the STANDBY/ON indicator
turns off.
Turn the subwoofer power switch to ON.
Press the VOL
button of the SoundStrip
®
.
Ensure the source you have selected is outputting audio. If
you are using “audio out” from your TV, please ensure your
TV is configured to output audio (see TV’s menu settings).
Ensure your audio connections are properly made (check
that you don’t have any loose connections).
Ensure you have selected the correct source (input) - the
display of the SoundStrip
®
will shown the currently-selected
source (input).
Press the MUTE button on the remote control to ensure the
SoundStrip
®
is not muted.
Move the subwoofer closer to the SoundStrip
®
.
Ensure the subwoofer is turned on. Turn the subwoofer
power switch to ON.
Press the WIRELESS LINK button on the back of the
subwoofer to re-link the subwoofer with the SoundStrip
®
.
Check the following:
The batteries are inserted correctly.
The batteries are new.
The remote control is pointed directly at the remote sensor
of the unit.
The remote control is not being used from too far a distance
from the unit.
Nothing is obstructing remote sensor (located on front of
the unit).
Keep the device close to the system until the device vibrates.
Check the NFC function of the device is set to on.
SBX5065KU_IB_R6.indd 18 2013/7/3 10:01:09