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8 Troubleshooting
Problem Possible causes What to do
The display on the panel
does not light up / is not lit
Power adaptor is not connected
Check that the external power adaptor is
plugged into the power source and the back
of the Receiver.
No sound or picture
The SCART to RCA connector
Cable is not properly connected
Wrong selection of output mode
Check the cable connections and other
equipment connected to your receiver
Try another output configuration
Battery exhausted Change the batteries
Fluorescent light interfering with the
remote control
Switch off the light
The remote control is not
working
Remote control is incorrectly aimed Aim the remote control at the receiver
Unable to tune
TV antenna not plugged in or
Digital TV not available in the area
Check the antenna cable connections or
check if you require to upgrade your antenna
to receive digital TV signals in your area.
I get “blocky” small
squares forming on the
screen or sometimes the
picture freezes
Could be caused by low TV signal
strength or poor quality reception
To check the signal level use the information
plate as described on page 9. If the signal
strength % is black in colour you will have
adequate signal strength. Any other colour
you may need to have your antenna and
antenna cabling checked
Why does the show guide
(EPG) show some digital
TV stations but I can not
receive them
Some of the digital TV stations are
transmitted in high definition (HD).
This set top receives standard
definition (SD) TV stations only and
will not display HD stations
If you want to pick up HD TV stations you will
require a HD set top box
Why does the television
set top box not have all
channels tuned
It is possible that the signal level for
a TV channel might have been low
for some reason during the tuning
process
Repeat the setup procedure for tuning in TV
stations
Why does the picture on
the TV look green
It is possible that the red video
RCA lead and the red audio RCA
lead on the back of the TV may be
connected incorrectly
Change around the two red RCA leads on
the back of the TV
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