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Also, since many of the situations you’re
likely to encounter will be related to the
software you’re using, it’s a good idea to
check not only our website, but the websites
and resources of the software program’s
manufacturer as well.
You can also email us at
US428team@tascam.com, or contact our
telephone support. Outside the US, please
see the Contact page of our website for
worldwide contact information.
Before Contacting Us
Before contacting us with your query, please
have the following information available:
Type of Computer (PC or Mac),
processor type and speed, and (if
possible) motherboard
Type of USB Host controller (see the
US-224 manual for details)
Installed RAM, type of hard drive(s)
Type of graphic card
What OS are you running?
If running Windows98SE, have you
installed the HotFix?
What other hardware is installed in this
computer? SoundBlaster or other audio
cards? Other USB devices/hubs?
Scanner, CD burners, WinModem, etc?
What application(s) are you running?
If running the bundled Cubasis
application, is/was another version of
Cubase or Cubasis installed?
What plugins to you have installed?
Please provide us with full details of your
problem, including:
Any errors or oddities encountered
during setup and installation Items listed
above that do not appear
Any error messages encountered.
Please try to copy or quote them in full.
Any behavior that may cause errors,
especially repeatable ones.
9.3 Troubleshooting FAQs
NOTE: While this manual contains some
basic FAQ’s, you will find a much more
detailed FAQ document on the US-224 CD-
ROM. The FAQ is also updated on a
regular basis, so we suggest you check the
TASCAM website for the current version.
Q. I don’t see the US-224 in Cubasis’
Audio Control Panel.
A. Check to see if the US-224 is installed
correctly within your OS. In Windows, go to
the Device Manager (My Computer/Control
Panel/Setup), and click on the Sound, video
and Game controllers tab to make sure the
US-224 is installed and operating correctly.
Also check to see that your USB cable is
connected securely, and that the unit is
powered up before booting Cubasis.
Q. I’ve connected audio to the US-224,
but can’t hear anything.
A. Make sure your input levels are sufficient.
The green INPUT LED’s should light to
indicate the presence of analog audio signal
at the inputs. Make sure your monitor or
headphone levels are turned up, and
connected correctly.
Q. My audio is distorted.
A. Check to see if the signal is overloading.
The red OL LED’s should only occasionally
flicker. In the case of a digital input, try
reducing the output level of the source.
Q. I can see a response on screen from
Cubasis to the US-224, but I don’t hear
any audio.
A. Make sure your audio signal path is
correctly routed. Make sure the channels
you’re trying to monitor are not in Input
mode. Make sure your output level is turned
up. Make sure that the US-224 ASIO driver
(16 or 24 bit) is selected.
Q. I can hear audio, but I see no response
to the US-224 on screen.
A. Make sure you’ve got the US-224
selected in the VST Remote menu. Make
sure you’re looking at the correct BANK of
faders on screen.