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9. Technical Support
9.1 Troubleshooting
When installing the US-224 for the first time,
if you experience any unusual behavior,
here are some things to check:
Audio Drivers
In Control Panel / System / Device
Manager
(Win98SE/ME) or Control Panel
/ System / Hardware / Device Manager
(Win2000/XP), find the Audio control panel.
It's called Sound, Video And Game
Controllers in Win98SE, or Sound &
Multimedia in W98ME and Win2K. You
should see two entries for the US-224:
TASCAM US-224
US-224 WDM Interface
In Control Panel / Multimedia, select the
Audio tab.
Under Playback, US-224 Out should
appear in the drop down menu
Under Recording, US-224 A:B should
appear in the drop down menu
MIDI Drivers:
In Control Panel / Multimedia, select the
MIDI tab. When Single Instrument is
selected, you should see:
US-224 Port 1
US-224 Control
In Control Panel / Multimedia, select the
Devices tab. Under
Audio Devices, you
should see:
Audio for US-224
Under Midi Devices And Instruments you
should see:
MIDI for US-224.
Expand by clicking on the plus (+) sign and
you should see:
US-224 Port 1
US-224 Control
(Port 1 corresponds to the US-224's
physical MIDI I/O ports. US-224 Control is
the "virtual" USB MIDI port with which the
US-224 and its control surface communicate
with your application.)
9.2 Tech Support Contacts
If you're unable to solve an installation
problem, you've got several options for help.
First, we recommend you visit our website at
www.tascam.com, and check for any
updates, FAQ or support news.
Also on our website, you'll find our always
lively Online User Forums. TASCAM
Product Specialists are on line to field
questions, but don’t be surprised if your
question is answered by another user. The
BBS is also a forum for discussion,
comments and ideas on the US-224 and
US-428. You’ll find users of a variety of
software platforms, so someone’s likely to
be familiar with your program of choice.