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Troubleshooting
If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
POWER
The power is not turned on.
• Check that the AC power cord
(mains lead) is connected securely.
The system is turned off automatically.
• The A. STBY function is working
(page 35).
SOUND
Dolby Digital or DTS multi-channel
sound is not reproduced.
• Check that the Blu-ray Disc, DVD,
etc., is recorded in Dolby Digital or
DTS format.
• When connecting the Blu-ray Disc,
DVD player, etc., to the digital input
jacks of this system, check the audio
setting (settings for the audio output)
of the connected equipment.
The surround effect cannot be
obtained.
• Depending on the input signal and
the setting for the sound field,
surround sound processing may not
work effectively (page 29). The
surround effect may be subtle
depending on the program or disc.
• If you connect a Blu-ray Disc player
or a DVD player compatible with
the surround effect function, the
surround effect of the system may
not work.
In this case, set the surround effect
function of the connected equipment
to off.
For details, refer to the operating
instructions supplied with the
connected equipment.
No TV sound is output from the
system.
• Check the connection of the digital
optical cord or audio cord that is
connected to the system and the TV
(page 18).
• Check the sound output of the TV.
The sound is output from both the
system and the TV.
• Turn off the sound of the system or
the TV.
Sound lags behind the TV image.
• Set the “SYNC” to “OFF” if
“SYNC” is set to “ON.”
No sound or only a very low-level
sound of the connected equipment is
heard from the system.
• Press VOL + and check the volume
level.
• Press MUTING or VOL + to cancel
the muting function.
• Check that the input source is
correctly selected.
• Check that all the cables and cords
of the system and the connected
equipment are fully inserted.
Wireless sound
Wireless transmission is not activated
or there is no sound from the
subwoofer.
Check the status of the ?/1 indicator
on the subwoofer.
Additional Information